Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

This website was found by one of our local hosts. A scam website that will let anyone sign up and get a "doctors note" for their pet to be reclassified as an Emotional Support Animal.Hence why so many hosts are fed up with Airbnb insisting that ESA are eq... Latest reply by Oden20

A guest asked me to leave her 3 year old daughter a welcome birthday gift/decorations in the room for when they arrive. I know this would make me a wonderful host if I did, but I simply do not have the time or money. I kindly asked her to send me a gift a... Latest reply by Sofia1494

I paid $500 for two nights. When I walked in there was notes all over telling me I am not allowed to flush my dirty toilet paper down the toilet. I was asked to put it in the waste basket next to the toilets. There were no lids on the waste baskets and I ... Latest reply by Helen427

Last December 2024, my Airbnb was fully booked for the month. What could be affecting that no one is booking it this year? Is it because of more local Airbnbs around, because of the Government shutdown, or because recently negative reviews? Latest reply by Tenzin25

Hi everyone,I could really use some help or advice from a Community Manager. We recently had a guest whose reservation Airbnb cancelled shortly after check-in due to a clear violation of our no smoking policy — the hallway and unit reeked of marijuana wit... Latest reply by Melissa3029

Hey there! I had a 2 night stay in Charlotte, NC last weekend...was "reluctant" about this initially because the host of this one felt SUPER business-y...not refundable, required a $500 deposit (I didn't see that before booking, felt sneaky but I was 'st...

HelloDoes anyone know if I can add 'piano' or 'grand piano' when searching for an airbnb?thanksNeil Latest reply by Guy991

This isn't a background service but basically an identity exposure service that indirectly verifies the identity is a real person. Everything is anonymized. You can infer a few things from the report. ** just supply them with a name and city/state...... Latest reply by Bhumika

AIRBNB refused to remove the bad review.Guests bad reviews were based on details that were clearly stated in the property listing. Guest knew in advance about these two things, yet still booked the house. And left a bad review about them Guest stated that... Latest reply by Theresa713

Hello all Recently I had a less decent guest who left a mess in the flat. She left a review, then reached out on whatsapp saying that she could modify it if I leave a positive review. Obviously I told her that it is against the policy. I left my review ac...