Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I'm a new host and would like to know what to include in the checkout list. Appreciate your time and suggestion in advance. Latest reply by Lawrence331

I had a guest who gave me 5 stars on EVERYTHING but made a mistake and left a 1 star overall. She has apologized and tried to change it but airbnb says once entered it can't be changed. Super frustrating. Anyone else have this happen? Latest reply by Frank-and-Jacqueline0

I am a single mom on temporary disability after hurting my back at work. I wanted to give my son a trip to Maui as a birthday/Christmas present. When I booked the air bnb after searching places to stay on Maui, I found a place for $1,000. I booked. The ve... Latest reply by Sarah6439

Hello everyone, I hope you are doing well today. It’s impossible to deny that handling challenging situations with guests is something most hosts face at some point. Whether it’s dealing with unexpected mess, following house rules, or communication ... Latest reply by Antonio-Luis4

We had a guest from hell. She basically disregarded all the rules of the house and we made sure we documented on the Airbnb chat. She broke items, got everything wet on the condo but the worst was a damage to an expensive nightstand where she dropped som... Latest reply by Rebecca

I'm just going to copy and paste the conversation so you can be the judge yourself: [This is following being accepted to book] Me: That would be amazing. What time would we be able to check in? And thank you Host: I am away myself, Emily so have delibera... Latest reply by Cosimo108

Hi there! We had our first guest cancellation yesterday. The guest cancelled at 10pm the day before check-in. Will they be allowed to review? I've read that guests can review when they cancel within 24 hours of check in, although sometimes I read that... Latest reply by Jean8990

I have a ten week booking and the guest has a second guest joining him for the remainder of the stay 2 weeks after the booking starts. However when I go onto change reservation it won't let me add an additional guest for the 8 weeks it will only raise a c... Latest reply by Joan2709

We have a guest house that's about 25-35ft away from our Main house and I was wondering if anyone has this situation where they rent out the guest house through Abnb and still live in main house. Are there any issues that arise from guest that might stay... Latest reply by Tony2098

can you help me for marketing my property please ? Latest reply by Waheed17