What hosts are saying

    Quincy
    Support with your bookings

    How to create a Top Answer in the Community Center

    Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0
    Kevin3247
    Support with your bookings

    First 4 star review

    We just received out first 4 star review by a quest. All the comments were glowing. Except the star rating. Having only a handful of bookings so far this is a real kick in the guts. We gave our guests a welcome basket (wine /chocolates and cookies) even d... Latest reply by Trude0
    Donné1
    Support with your bookings

    "Balcony" option for filtering

    Hello everyone,When I travel, I love to stay in places that have a balcony or outdoor area. Strangely enough, it seems that despite a large array of filter options under the "amentities" panel, a check box for balcony is not included. It would make my sea... Latest reply by Joan2709
    Jess4223
    Support with your bookings

    Unexplainable 4 star review?

    I'm baffled. I recently had a guest stay in my house, who has just left me a review. I'm a bit upset, if I'm honest. I try not to take things to heart, but I've been an Airbnb host and guest multiple times and always go the extra mile to either make gu... Latest reply by Kevin3247
    Carmen802
    Support with your bookings

    Complaints of noise

    Hiya, I have airbnbed for at least 6 yrs and never had a complaint about noise. It is a Victorian property, with wooden floors that are covered with underlay and flooring. I am really concerned because my guest is complaining because he can hear noise su... Latest reply by Peg327
    Aj172
    Support with your bookings

    Retaliatory Rating

    I had a guest leave a great review, concluded with a 10/10 experience, but after I found damage to the property I had to submit a request for reimbursement, after denying the request, that same guest that initially said 10/10 ended up leaving a 1 star rat... Latest reply by Sara-And-Rob0
    Braunson1
    Support with your bookings

    Editing review left after AirBNB host lied about damage (a week after I left a negative review)

    I'm looking to edit an existing review that was left which outlined some of the negative things at a location we stayed, since we left the review first after notifying the host of the issues where she tried to bribe us to not put anything negative (and in... Latest reply by Kia272