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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I've rented airbnbs for 10 years now. All amazing experiences. Have met some wonderful host and stayed in some beautiful homes. We recently stayed in a home that was spendy and upon check in we noticed it was not very clean. And when I say this I mean, it... Latest reply by Emilie

I would like to start a process where about 9 months after a guest stay (essentially 3 months prior to the 1-year anniversary), I would like to send them a reminder invite that if they plan on returning to my city again this year, that we would love to ha... Latest reply by Shelley159

Hello, I recently had a guest cancel the day she was supposed to arrive. She sent me a message asking me to cancel the reservation to which I replied and told her no, she has to do it so that I wasn't fined, and so the date would open up on my calendar. ... Latest reply by Rhonda45

Hello, I heard in the area where I offer our house to Airbnb guests, that other providers don't wash their duvet covers between guests to reduce their laundry costs. They only change and launder the sheets.To me, that's disgusting, with potential for swea... Latest reply by Pete4860

I stayed at an Airbnb rental at Silverado Resort in Napa Valley and the host used the security camera to spy on me, make false accusations and try and collect additional fees. All of her accusations were unfounded yet she recorded video of me and others ... Latest reply by Joan2709

I am an Airbnb Superhost who also uses Airbnb as a guest. At present we are touring France and have stayed in 15 different Airbnb's. My attitude is to always write a review (as a host as well as being a guest) but I notice that not every host writes a rev... Latest reply by Scott2351

So, a guest can give a 4 star overall rating to a host while giving 5 stars to 4 of the 5 specific categories? With 5 stars for all but one of the five categories, (4 stars for location for instance) what's the point of the 5 categories if the overall... Latest reply by Sara-And-Rob0

Hello! I’m having a really bad issues with my listings ever since airbnb has switched over to their ai removal. It seems as if they no longer honor their own policy for review removal!! It’s incredibly frustrating and it has tanked most of my listings and... Latest reply by Christopher2285

Hello, I'm looking for some advice on how to handle a guest who wants to leave four days early with the expectation of a refund for unused days. I operate a mid-term rental, which means I cater to guests in need of a place for 30 days or more. As a new h... Latest reply by Helen3

Thankfully I haven't yet activate my listing because we had a power outage in my area from 2 AM to 11 AM. This had me thinking what if this happened when a guest was staying. Would you issue a full or partial refund? What if there was a moderate outa... Latest reply by Bhumika