Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Thankfully I haven't yet activate my listing because we had a power outage in my area from 2 AM to 11 AM. This had me thinking what if this happened when a guest was staying. Would you issue a full or partial refund? What if there was a moderate outa... Latest reply by Bhumika

I have booked an air bnb. I have the confirmation code. The host reached out and sent WhatsApp details. I am ok with that since I can chat there if letting them know when I’m 30 mins away from the property etc., but they are asking for my confirmation cod... Latest reply by Kitty-and-Creek0

HeyI am super host for property in the city of New Orleans. We have very strict permit requirements due to hotel lobbyist wanting to basically run STR's out of the city. With that being said, the city has yet to issue permits for OSTR (operational short-... Latest reply by Helen3

Hey folks! Any thoughts? I just had a guest who is also a host (per Airbnb profile) who did not read any messages I sent via Airbnb app. She booked 3 months in advance and not a single pre-booking message was marked as "read." I had to reach out via tex... Latest reply by Shelley159

Hi there, I have searched high and low for an answer to this question but have yet to receive a satisfactory answer. I recently stayed at an apartment booked through airbnb and unfortunately had items stolen from the premises. Looking online, most all of ... Latest reply by Helen3

A retaliatory and false review was written. This is affecting my chances for bookings. Airbnb says it has not broken policy. How can I escalate this case? I can’t the institution to file a formal complaint I can only leave feedback which is not enough. Pl...

How do I book a stay for a school related event that has to be tax exempt? I tried contacting Airbnb and did not get a response. Any suggestions/ideas? The school I work for will not let me book if we are taxed. Latest reply by Bhumika

Hi, I'm looking to make a couple of bookings across Switzerland. I stay in India and the app shows me the amount payable in Indian Rupees when I go through the app and try to make the booking. I wanted to check that when I make the actual payment, would m... Latest reply by Bhumika

Hey all — I’m hoping someone here has been through something like this because I genuinely don’t know what else to do.I had a guest who stayed at my place recently and completely ignored the clearly posted checkout instructions — they left trash in the un... Latest reply by Joan2709

I really had a very bad experience as a host. Today I got a booking for 4 adults at around 11.30 pm. I called him & told to whatsapp id proofs of all guests before check in. He said it was late night and he would share the id proofs after checking in & f... Latest reply by Helen3