Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We have a guests staying for about 2 weeks, half way through their stay they are complaining that there are cockroaches in the house. Our properties are on an island (tropical weather), therefore a cockroach entering the house is not unheard of, although ... Latest reply by Wade32

Recently we have been having guests tell us they have 8 guests but more show up. It is stated in our listing and again in a check in message that only registered guests are allowed on the premises. How do you or would you deal with this issue? Latest reply by Rebecca

I made a reservation which was pending the host's approval. The host contacted me and said he was not able to receive payments through that listing and directed me to another one. Both are live on Airbnb. I made the reservation using the second listing an... Latest reply by Mariana1403

Me and my friends booked a stayin Calgary Alberta. The home we’ve been staying at the host has given us issue after issue firstly being him asking for all of our drivers licenses when we are verified Airbnb guests. Secondly when we got to the Airbnb the f... Latest reply by Elegant-Homes-Retreat0

I recently started hosting my Guesthouse. I have been on Airbnb platform for 9 years with all positive feedback. I have hosted one other guest with a 5 star review. The last guest brought a 12 week old Rottweiler puppy to the guesthouse and would leave it... Latest reply by Emilie

Hey all, I booked an expensive stay for my family and the main criteria for us was the availability of a pool. The photos and the listing title all confirmed that the pool was available and ready to use. Upon reaching the property, I found that the pool w... Latest reply by Emilie

Hello everyone,I’m a Superhost based in Tirana, Albania, managing multiple listings with care and passion. One of them is City Center Tirana Urban Condo — a property I’ve personally curated, designed, and maintained with dedication.I put my heart into hos... Latest reply by Emilie

I'm travelling next summer with a group of friends to South Korea and the oldest member of the group (myself) is 18 years old. I know that South-Korean hotels do not let people under 19 check-in so I'm wondering if with Airbnb I can check in despite being... Latest reply by Emilie

Hi there! I received a message but the guest just joined this month and says Airbnb doesn’t accept his bank account. How should I proceed? It seems like spam. Latest reply by Elegant-Homes-Retreat0

I have been a host for a few years, but had our condo blocked for the last 7 months, so am not getting any reservations or inquiries. If I get a cohost or a property manger(who is not a superhost) will it help me get bookings? Or only a cohost who is a su... Latest reply by Kay2197