Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi all, need some advice: we are new to this and our second set of guests is there now. We have a “no pets” policy. This guest messaged me a few days ago asking if they can bring their two dogs—one little and one boxer size. I said that although we love... Latest reply by Jesse-And-Quyen0

I have just had a guest who left unwashed crockery, one of the toilets was disgusting, wet towels everywhere, duvets on floor, gas hob thick with grease and dirty greasy kitchen surfaces. I wrote a neutral review saying they were friendly and communicated... Latest reply by Lavette1

** The first month they guilt you into a discount like they are do gooders saving the world . Then they negotiate they want to stay longer but try and not pay up front as they should be . They try to pay outside arbnb and I refused . They then booked else... Latest reply by Joe3880

Hi folks I’m a Superhost for 10 years in desperate need of help. Airbnb Support have shown to repeatedly be unable to fix the issue. I have 3 listings in Norway. My “How to get inside“ check-in instructions are not visible on 2 of 3 listings 臘‍ I’m desp... Latest reply by Joan2709

Hi Guys,How can I get my Listing to be showing up, once there’s a search in my area?Regards,Rachael Latest reply by Rachael414

I'm trying to export my iCal to Furnished Finder but the iCal for export from AirBnB has validation errors. How can I get the correct link? Latest reply by Bonum0

I have a potential guest who has asked about navigating my steep stairs in a wedding dress. I have two pictures that I took specifically for those who may have a problem with the stairs. How do I send the pix to the potential client? I don't have her cont... Latest reply by Nick593

I had a guest book for 30 nights. After 3 nights, the next evening, I find out she left and wants a refund for the remaining nights. Because she left and decided not to stay on the fourth night, it cost me that night plus the following night (tonight) be... Latest reply by Christy305

We have raised this issue several times with AirBnb over the last 9+ years, and issue still keeps on happening, we are informed by AirBnb Ambassadors that its a system issue and that technical team are trying to find a fix, but its been 9+ years and still...

We check in tomorrow and just found out the homeowner lives on the property. Our search criteria were whole home and the listing showed amenities which include the pier. The pier is actually now shared. Wtf Latest reply by Duncan180