Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

We stayed in an Airbnb in Charlotte in Dec 2023. There were several issues that I documented in my review and did so tactfully but honestly and stated I had photos of the issues. I am certain nothing I posted was contrary to Airbnb's TOS and my review, ... Latest reply by Connie585

Hello! I will like to see if I can extend my last payment to the 18th? Latest reply by Quincy

Airbnb cancelled a reservation with no penalties. Guest did not show up after finding out I live in the apartment in my own area. He then bullied me for a full refund. Threatened to arrive on the last 2 days with 8 men and threatened to shame me on Social... Latest reply by Zheng49

Hey everyone, I’m hoping someone can help or has had a similar experience. I booked a place on Airbnb, and my bank statement shows I was charged $530 (equivalent in my local currency) twice on two different days. Both charges have separate authorization c... Latest reply by Staffan6

It is always great to host people and see various people come and visit you and learning from each one of them how to build best skills of host. I have learned from all the super hosts and our guests. We just thank you for each one of you. Latest reply by Quincy

Hi Airbnb, We'd a host with 2 homes - 4 listings - Every listing (Upper floors, basements) were titled "Entire Home" and they charged $140 cleaning fee per unit. 140 x 4= $560 a few times a week, they were charging guests in cleaning fees alone. (When the... Latest reply by Mike-And-Jane0

In 7 years getting paid by Airbnb, I've always received the funds in 2 business days to my 2 different Chase US account. For the 2 bookings which were paid last Monday April 4th, the money did not show up. It's been 7 business days today, still no money.... Latest reply by Lisa9820

Hi Guys I added a co-host. The T&Cs said that a co-host doesn't have access to our pay out or tax details. However, as soon as the co-host started doing things for us, they kept getting the message that Air BnB had no bank details for pay-outs. I looked ... Latest reply by Helen3

Hello. My guest is leaving before time and is asking for a partial refund. I think is unfair. He got a discount for a month and he is leaving . I know he is not receiving the benefit discount for 30 days, but since he is staying only 12 night he will ge... Latest reply by Greg2406

Hello everyone, I am new to hosting on Airbnb and currently have a listed basement suite located in Forest Heights, Kitchener. Does anyone have any insights, advice, or strategies you use to consistently secure bookings ? Thank you in advance and best reg... Latest reply by Esther1154