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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Airbnb has refused to remove a retaliatory review that clearly meets their Review Policy guidance for removal. The situation: Guest left 2 unattended dogs barking in the Apt for more than two hours disturbing our neighbor working remotely from home. We n... Latest reply by Tara0

This used to be a huge reason I would use AirBNB but I can no longer find unique stays. They've added "curated categories" but the UI for searching in those categories is pretty broken. I used to be able to see what they unique stay types available were ... Latest reply by James4987

Hi,We are a new property management company based in Hawaii. We recently had a guest complain about seeing a few pea sized roaches in the unit. We disclose in our listing that given the tropical nature of Hawaii, sometimes insects do find their way in. Ho... Latest reply by Sandy-Door-Homes0

Hi some one there is a renter and the owner let you rent a room? Which is your insurance company? How it looks the insurance document that the city of Ottawa requieres to give ypu the shory rental permit? Latest reply by Tara0

Hi Everyone, I'm hosting my apartments in Airbnb during last 5 months period. Actually I received only one booking through the site. Can any one check my listing and instruct whether there is any problem in my listing. I really appreciate your help sinc... Latest reply by Emiel1

We are all afraid to confront guests due to fear of a bad review. The only guests that give us a less than five star reviews are the ones that are blatantly violating the rules. We once had someone have 40 extra people and Airbnb still did not take their ... Latest reply by Helen3

I let a private room and normally cap stays at one month. A guest recently asked to keep extending and ended up staying ten weeks, booking two weeks at a time.That created a problem I had not thought about before. Each reservation closed with its own revi... Latest reply by Helen3

I'm relatively new to hosting and have just received a request for a five night stay. There is a bad rating from a host from six months ago where she advises the girlfriend of this man left the apartment in a really bad state and ruined to the bed linen ... Latest reply by Jennifer5643

Guest has left curry stains on a valuable sofa. Airbnb wanted a Cleaning Assessment report - fine, but then the runaround started... asking for a Business Licence number (not used in UK), had to be submitted as a PDF, had to have a justification why the s... Latest reply by David14465

Hello hosts and Community Managers, We need help escalating a review-policy case. After checkout, we reported physical damage. The guest was notified, disputed responsibility, and shortly afterwards left a two-star review that devotes significant space to... Latest reply by Quincy