Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I'd also like to see the total value of my bookings. How do I view this information in my dashboard? Latest reply by Ursula382

One of the people staying in our Airbnb woke up with bites on her back. She saw a bug crawling and her sleepiness didn’t do a good job of capturing a photo of the bug and then smushed it. The odd thing is AirBnb has been slow to respond after providing th... Latest reply by Courtney-Blair0

Hello everyone,I am curious about how other hosts handle guests who do not respond to their messages. I have read a few conversations on here about trying to call/text the number that the guest has on their profile to ask them to check their messages, but... Latest reply by Nicky253

Hi Fellow hosts and travelers, I have completed several hundred trips and hosted about many times no issues whatsoever. One time I needed help a few years back customer service was awesome and made you want to use this company even more. Now I booked a pl... Latest reply by Konstantinos0

It really seems that Airbnb is a company that serves travellers and not hosts. A guest may leave false information and a 1 star review for properties that otherwise are receiving 5 star ratings and, rather than investigating the situation, Airbnb sends th... Latest reply by Jules252

I have had two separate situations with guests where the guest left our property in less than satisfactory condition and they did not leave a guest review. Therefore, my question is, can other hosts see my review of these guests so that they are not blind... Latest reply by Paula

We had a guest stay who wanted to cancel because their plans changed. We denied A full refund because it was mid stay, they were upset. We never heard anything from them until they left us a negative review (1 star) and mentioned that they reached out to ... Latest reply by Yenisel0

So my guest want's to extend there stay which is a good thing. However what is the best way of doing so?Can I just change the current booking? Latest reply by Paul75

To begin, I’ve got only positive reviews and have been a user for 8 years. I went to book a large beach house for my family (5kids and my parents) and booked and paid. However needed to cancel because the host sold their property. So I chose to get a cre... Latest reply by Paula

My bookings are way down this year. I’ve been a superhost for years and my bookings have steadily increased year over year, but not in 2023. I’m down about 30%. I have a few theories: traveling is normalizing post-pandemic and people are going back to hot... Latest reply by Marie8425