Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I'm trying to book an airbnb but it doesn't allow me to add a different credit card Latest reply by Elisa

** **[Sensitive information removed in line with the Community Center Guidelines] Latest reply by Elisa

I got this yesterday as well: Hello, please get back with us. We are interested in your home and would like to know how far the amenities were from the location, reach out pls or Sending me your nmber should be done as follows: Please look at the followin... Latest reply by Alex

Has anyone had to use the Resolution centre to sort out a problem with a guest? Ours was resolved before the centre even started investigating, and was a minor issue but we were charged £50 by Airbnb? We thought this service was included in the usual char... Latest reply by Elisa

Ai all I only started as an Airbnb host around the middle of December 2024 in Bloemfontein, South Africa. Initially, it was very busy, but now it's suddenly quiet. Is there anybody else in South Africa (and Bloemfontein) with the same kind of experience?... Latest reply by Elisa

Need some help with bookings. Latest reply by Elisa

I was planning on working on a project for a month so I decided to rent a space in lovely Palm Springs. I moved in no problem and three days later found the source of an irregular beeping inside. Google search gave me the answer to what that was. I report... Latest reply by Gustavo1282

Hello,I am seeking advice on a refund issue I’ve been facing. I canceled a booking on December 18, 2024, nearly a month before the scheduled stay. I received a notification that the refund had been processed, with instructions to wait for 15 days and then... Latest reply by Joan2709

Hi everyone, I have a guest wanting to book in Dec2025. I would like to offer her a free cancellation option till the end of June.How do I go about doing this on the AirBnb platform? Many thanks Mary-Ann Latest reply by Emilie

Dear Airbnb Support Team, I hope this message finds you well. I recently made a booking but realized I accidentally used my private account instead of our company account. For our billing department, it is essential that the invoice includes our company a... Latest reply by Emilie