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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi there I have a guest who wants to stay with me for 5 weeks. His house needs remedial work and his insurance company is happy for him to seek alternative accommodation. But the insurance company wants to pay me directly. How do we work this out? Kind re... Latest reply by Hajdu1

How can I tell when an upcoming guest has been here previously? Some guests tell us, some do not. Is there anything on the Airbnb site that would let me know when they book? [Title updated by Community Manager] Latest reply by Joelle43

Hi guys,Need advice on what you do when someone cancels at last minute and they have already paid.The person booked 2 month ago. Latest reply by Snehal1

Dear Airbnb Support, I am writing to request an urgent review of a hosting incident in 2024 that resulted in extensive property damage, financial loss, and significant personal stress. I hope Airbnb can reassess my case and provide appropriate compensat... Latest reply by Mike-And-Jane0

Hi everyone! I’m curious, what are your best strategies for welcoming first-time guests? For example, do you leave a welcome note, provide local snacks, or give a short guide of your neighborhood?I think the little touches can make a huge difference in r... Latest reply by Helen3

Hi everyone,I wanted to start an open discussion on a recurring and deeply concerning issue many of us are facing as hosts — especially those of us who manage multiple properties professionally.Recently, I experienced a situation where a guest overstayed ... Latest reply by Helen3

I am being unfairly penalized by a retaliatory review. The situation was serious: I found a small packet containing a white powder in the unit, which closely resembled cocaine. This led me to contact Airbnb’s safety team. Additionally, the guest brought t... Latest reply by Uzair20

I have been hosting for 4 years on airbnb and have about 400 reviews averaging 4.8 stars. My cabin is in the woods, so it's not uncommon to occasionally get a mouse in the cabin--especially if it has rained a lot. I have monthly pest control and specta... Latest reply by Jason114

Whenever I book an Airbnb, I always check reviews, host verification, and recent guest photos — they tell you a lot about what to expect. Still, I sometimes wonder what other travelers do to feel confident about safety before booking. Do you rely more on ... Latest reply by Mike-And-Jane0

no bookings yet Latest reply by Marie8425