Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We have to get this turned off. I live in NYC and my last renter got 45 days for under $1000. WTF! I gotta pay electricity, it is summer. I am so upset. Latest reply by Greystone0

Advice I just received from Airbnb... Latest reply by Elaine701

Kia ora all. It’s my understanding that Airbnb should automatically share the arrival guide with guest 48hours before they arrive. This doesn’t seem to be happening in about 50% of the cases lately and I’m getting harried messages from people wanting inf... Latest reply by Annabel444

My renter is looking for a flat agreed upon amount for their stay to include fees and taxes. How do I calculate that? Let's use $18,000 as an example of the amount? Would I subtract my cleaning fee then multiply by the 15.5% taxes/fees to get $15,219. ... Latest reply by Emiel1

I sign up my account from 3 months ago. I face a lot issues in start and when we talked about issues I faced a lot but it's ok now also have i point out for a fake cancelation by airbnb guest but it's solved nearly, when they put complain. Now concerned a... Latest reply by Bhumika

Hi all has anyone experienced since the pricing change all the bookings are coming through for 1 person . My guests are reporting that they place the order for 2 and when they pay it defaults to 1 subsequently less payment go to myself Latest reply by Paula

I decided to sell my house so I’m canceling reservations that are months out. Why am I being charged a fee? Latest reply by Paula

Location: Lisbon, Portugal - Alfama TLDR/Appeal to the Community: Booked an Airbnb in Lisbon, found a bed bug infestation on night one, host refused a refund, and Airbnb support closed my case citing insufficient documentation despite photos and evidenc... Latest reply by Baylee14

This is my eighth year being an AIRBNB host, but it’s my second year hosting a home upstate New York, which I need to learn from someone’s experience about how to maintain a good amount of bookings, even hahing a five star rating it’s challenging to maint... Latest reply by Mike-and-Paige0

Bonjour, j’ai mis une appréciation très positive pour un couple qui est venu dans notre chambre d’hôtes. Cependant j’ai cité le monsieur qui a réservé, mais aussi la dame par leurs prénoms dans le commentaire : j’aimerais supprimer le prénom de la jeune f... Latest reply by Emiel1