Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I have a person that requested to rent 3 nights but check on the day of checkin at 2:30 AM as this is when her flight lands..... Check in is 3PM It's not rented to anyone else and I just said YES, it's ok. What do you think? Paul Latest reply by Elisa

I would like to require a photo id for my guests. I see posts that it must be on listing requirements. I can't seem to find where I should do this or how? I've searched for posts and looked all over my dashboard. Could someone guide me in the right direct... Latest reply by Paula

Hi, I am interested in booking the below but prior to booking, I would like to check with the host if they would be able to decorate the property ahead of our arrival as the booking is for my Mother's 60th birthday. Luxury Woodside Lodge 2 with hot tubs -... Latest reply by Elisa

Yesterday I got a message from Airbnb saying that someone had booked our new listing but they were being “verified” and the reservation would be cancelled within 8 hours if they didn’t complete the verification. Then I received this message from would be ... Latest reply by Elisa

Hello all, One gust sent a booking inquiry to me, after a small conversation, the guest said she wanted to see the house in person and make sure that the house fits her needs, can just leave this inquiry open untill she come to see the house? Or I needed ... Latest reply by Quincy

Good Evening,We are a new Host within the Airbnb community and have a vacation home in Negril, Jamaica. We reside in Canada. We are having difficulty setting up our payout methods. We have a Canadian bank with a U.S account. Our house listing prices ... Latest reply by Quincy

We stayed in an Airbnb in Charlotte in Dec 2023. There were several issues that I documented in my review and did so tactfully but honestly and stated I had photos of the issues. I am certain nothing I posted was contrary to Airbnb's TOS and my review, ... Latest reply by Connie585

Hello! I will like to see if I can extend my last payment to the 18th? Latest reply by Quincy

Airbnb cancelled a reservation with no penalties. Guest did not show up after finding out I live in the apartment in my own area. He then bullied me for a full refund. Threatened to arrive on the last 2 days with 8 men and threatened to shame me on Social... Latest reply by Zheng49

Hey everyone, I’m hoping someone can help or has had a similar experience. I booked a place on Airbnb, and my bank statement shows I was charged $530 (equivalent in my local currency) twice on two different days. Both charges have separate authorization c... Latest reply by Staffan6