Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi allI've been trying to set a promotion discount for the months of May through to the end of July. We want to offer a 10% discount if guests book to stay 4 nights or more. I have tried to set this up using the resources I found and the Help Desk, but al... Latest reply by Barbara3757

*Dear Airbnb Support Team,**I hope you're doing well. I’m reaching out because I’ve listed my property on Airbnb but haven’t received any bookings yet. I’d appreciate your guidance on how I can improve my listing’s visibility or if there are any issues th... Latest reply by Marie8425

Hello, Is there a way to reschedule the second payment, that is to postpone it with 5 days? I understand that the host doesn't manage the payments' scheduling and Airbnb answered that they cannot change it because everything is automatically resolved in t... Latest reply by Alissha0

We have booked an Airbnb in December (with a cancellation penalty). It appears that the same exact house is listed twice at a significantly higher price with our dates showing as available. Host has not responded to our messages enquiring why this is the ... Latest reply by Joan2709

Please to not book an Air BNB when traveling out of the country! I stayed in Paris and the host is making false claims of damages from lipstick stains on a face towel! Air bnb seems to side with HOSTS more than the renters. Not worth the headache. The hos... Latest reply by Joan2709

"Hello, I really like the decoration style of your house. I am planning to go on a business trip and want to rent it for a long time. Because it involves long-term rental, I want to discuss some property details with you. I hope you can send a text messag... Latest reply by Joan2709

Hello group, looking for some advice! I had a reservation enter our property on the check-in date and then suddenly cancel a couple hours later with no communication. In fact they had not communicated with us at all previously even though we send various ... Latest reply by Steven1713

Hi,We had booked this property expecting a decent, livable place for our stay — but what we walked into was absolutely disgusting. I cannot overstate how filthy and neglected the house was. We reached out to the host immediately and also contacted Airbnb ... Latest reply by Rebecca

I recently hosted a guest who I believe is a scammer. When I checked out his most recent review (he stayed in Paris for three days) it appears he demanded some sort of refund from his host there. After making a huge fuss about his apartment and noise d... Latest reply by Rebecca2294

I’m finding it hard to search with the new app release. I loved being able to search for lakefront properties. Am I missing that functionality somewhere? Or does it no longer exist? Latest reply by Joan2709