Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Got a bad review and it is impacting my bookings significantly. Airbnb won’t delete the review and I am wondering if I can contact the guest to ask her to remove the review for me. It is an experience listing. Latest reply by Patricia2526

I referred a friend, encouraged them through the process and told them they'd receive a referees bonus as per Airbnbs terms. But then Airbnb declined to pay it out. They wont even tell her why, they just sent the terms. She was completely deflated. I trie... Latest reply by Moriah15

Removing the guest number from a booking was not necessary. Their number is needed. For example, I need the number of the guest so put the number in my emergency contacts so if they call or text in the middle of the night my phone will ring. Also the gues... Latest reply by Elisa

I will like support with my bookings, what can i do? Latest reply by Elisa

When will I receive a confirmation of my booking? Latest reply by Elisa

Hi there I have a guest who wants to stay with me for 5 weeks. His house needs remedial work and his insurance company is happy for him to seek alternative accommodation. But the insurance company wants to pay me directly. How do we work this out? Kind re... Latest reply by Hajdu1

How can I tell when an upcoming guest has been here previously? Some guests tell us, some do not. Is there anything on the Airbnb site that would let me know when they book? [Title updated by Community Manager] Latest reply by Joelle43

Hi guys,Need advice on what you do when someone cancels at last minute and they have already paid.The person booked 2 month ago. Latest reply by Snehal1

Dear Airbnb Support, I am writing to request an urgent review of a hosting incident in 2024 that resulted in extensive property damage, financial loss, and significant personal stress. I hope Airbnb can reassess my case and provide appropriate compensat... Latest reply by Mike-And-Jane0

Hi everyone! I’m curious, what are your best strategies for welcoming first-time guests? For example, do you leave a welcome note, provide local snacks, or give a short guide of your neighborhood?I think the little touches can make a huge difference in r... Latest reply by Helen3