Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

A guest had a nice stay at my house for 4 days, no disagreement or complain during their stay about what they later claimed to be the reason why they want a refund after they checked out. This guest used some photos they took at my house which shown dirt... Latest reply by Dailin4

I just received an instant booking of a person with 4 previous stays and no reviews. I am set up for instant booking but mistakenly thought that requiring they have a good track record meant they had previous reviews. It just means no bad reviews. Am I ov... Latest reply by Kendall125

No explanation ( to me or the guests) Airbnb just cancelled my 3 upcoming reservations , my house is in Cuba and my family and other community members rely on this little money to keep going.I called Airbnb and no answers ?They will email me later !???Thi... Latest reply by Frances3408

Note: Please only answer if you have direct knowledge and can back-up your answer by pointing to an article or providing a message thread from support so there is something in writing. There are numerous posts both on the Community Center, FB pages and T... Latest reply by Karl1359

I have two indoor/outdoor cats. I'm in the process of getting my home ready to rent for long weekends starting in October. My human family and dog can easily stay somewhere else for the weekend, but what can I realistically do with my cats? They *hate* go... Latest reply by Melody338

I booked an Airbnb stay to Scottsdale and purchased insurance on January 15, 2024. The total cost of the stay was$3374.59 and they took the first deposit of $1734.72 that day. The policy stated a full refund if canceled by March 2, 2024. I canceled my tri... Latest reply by Helen3

Hi, we have just had a guest leave, and in the original reservation she quoted that there were 8 guests total, 4 adults and 4 children. We have an 8 person maximum, so this was fine. Our outdoor security cameras weren’t working very well during their stay... Latest reply by Liz223

Hi, I have had 2 nights minimum stays for both my Airbnbs since covid. However, I recently ended up with 2 separate single nights instantly booked. I had not changed my lengths of stay. The issues were resolved by AIrbnb. The second call I made, the perso... Latest reply by Catriona16

Hi, I am seeking community advice on resolving a retaliatory 1-star review that Airbnb has refused to remove, despite clear policy violations and prior assurances from their support team. Incident DetailsThe booking was for 5 guests only, with house rules... Latest reply by George2469

I have a repeat guest that has booked at least a few days each week since September because he has been coming to town for work. He's going to need to continue to come for work for probably the next few months. He wants to discuss booking by the month so ... Latest reply by Kim901