Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I wanted to share my recent experience as a host because I feel my case was not handled fairly or professionally. The issue began when the guest violated my house rules by bringing more guests than were included in the reservation. My listing has a stri... Latest reply by Kate3214

Bonjour à tous,Un voyageur pensait que toute la maison était climatisée, alors que l’annonce précisait clairement que la climatisation était présente uniquement dans l’un des salons. Déçu et ne pouvant plus annuler son séjour sans frais, il a cherché à ob... Latest reply by Helen3

I have just had a guest who left unwashed crockery, one of the toilets was disgusting, wet towels everywhere, duvets on floor, gas hob thick with grease and dirty greasy kitchen surfaces. I wrote a neutral review saying they were friendly and communicated... Latest reply by Jade597

I have a guest who booked last minute for 7 nights. On night 2 at 9pm they sent a request to change their stay to just 2 nights ie checking out 10am the next day. I have a moderate cancellation policy. Their reason is change to work plans. I hate that Air... Latest reply by Helen3

Hello All, I’ve had an enquiry below for a 6 month booking. Maybe seems a little strange. What is my protection around this from Airbnb and suggestions please on establish validity of enquiry. Thanks Hi Andrew, Just checking if it would be possible to boo... Latest reply by Andrew4117

*   Date of Stay: 26th Aug 2026 to 27th Aug 2026 *[Sensitive information removed in line with the Community Center Guidelines] Latest reply by Rebecca

Hello everyone,When I travel, I love to stay in places that have a balcony or outdoor area. Strangely enough, it seems that despite a large array of filter options under the "amentities" panel, a check box for balcony is not included. It would make my sea... Latest reply by Emiel1

Hi everyone, up until now I’ve been trying to manage everything myself my cleaning Lady. but professional help would certainly be useful. I received this inquiry last week. Does anyone have experience with something like this?Would you be willing to share... Latest reply by Elisa

 Marassi Blanca direct Lagoon Latest reply by Elisa

I’m starting my journey welcoming tourists in São Paulo, and I’m excited to create wonderful experiences here. Latest reply by Quincy