Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Airbnb's translation is not good enough to be used on the platform if it can translate from Spanish "guest must climb stairs" into English "guest must climb LADDER" which is suggests very odd and difficult access to the apartment and which is totally wron... Latest reply by Lukasz50

I recently was reviewing some old messages and linking to some of the guest accounts, in particular those who had stayed over a year or more ago and had caused problems in the home. Mainly since I was curious if the problem had persisted and what I found... Latest reply by Joan2709

Please pay attention who complained to our Villa that he has completely lied, guests have taken care of their services, we have also come to the guest villa and broke 3 pcs glass, and we have booked the dj sound box dammage, we have not charged any charge... Latest reply by ⁨Aqua-Golf-Villa--Vedic-Village-⁩0

I just started an Air Bnb in Richmond Estates, Coolshade division. I’m in need most of a cleaning service, and possibly a co host. Please send all recommendations. Thanks Latest reply by Ali24241

Hi there, I have someone trying to book with me, but they have no previous stays, no information on their profile whatsoever except a name, and have said that they are booking for a party of 3 or 4 people (their message is unclear to me)but have put the r... Latest reply by Teryl5

Hi, I am trying to share the link to my own Airbnb Guest profile page, as I have travelled extensively & have many excellent reviews from hosts. I am applying for a long-term tenancy rental with a private landlord, and would like to share my personal revi... Latest reply by Linda4959

I have had no bookings with Airbnb since 1/1/25 while through there competitors I have had several. This is my high season and no bookings, 0. I lowered prices end of year and competitors site does well. My listing also does not show up on respective city... Latest reply by Lee6170

I have been using AirBnB for about 9 years and this is the first time, I see something like this. Right after I booked, and paid, the host messaged me that I should pay about $1300 more in extra fees before check in! None of these fees was disclosed to me... Latest reply by Joan2709

Air Cover is ALL Talk & No action! 3 different Guest damaged & trashed my home & all I get from ABNB is “THE RUN A ROUND”! Latest reply by Bern1888

As a longtime Airbnb Host, I’m extremely disappointed in how a recent guest cancellation was handled — and even more so by the threatening tone from Airbnb support when I tried to understand the decision. A guest canceled last-minute without contacting us... Latest reply by Kevin3794