Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

There are some guests where I'd like to be reminded to not book them again. We never give bad reviews because there seems to be damaging blowback that is not worth it. It would be nice to flag them privately for myself. It is kind of sad that guest can... Latest reply by Fiona256

Current Situation: I have a ABnB room in a shared home booked for 3 nights. There's a camera outside on the front door, so can I see that the guest arrived. Up to her arrival she's responded to every communication pretty quickly. She'd told me that she wa... Latest reply by Kathleane0

Very Very Very Very Bad service with airbnb. Latest reply by Bhumika

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Carlos300

I am writing to share my deeply frustrating and disappointing experience with Airbnb in the hopes that it may resonate with others and push the company to take customer concerns seriously. On December 13, 2024, I canceled a reservation ** within the tim... Latest reply by Joan2709

Need to know if this is real or fake ** **[Identifiable listing removed in line with the Community Center Guidelines- Please note that is not allowed to post a listing link unless posted by a listing owner] Latest reply by Elisa

I had a guest book for 30 nights. After 3 nights, the next evening, I find out she left and wants a refund for the remaining nights. Because she left and decided not to stay on the fourth night, it cost me that night plus the following night (tonight) be... Latest reply by Drew100

I would like to know, how hosts manage their bookings on different OATs. Which manager channels would you recommend, I know this is subject to every guest house as we all have different offerings and services that we offer to our guests, however, which on... Latest reply by Samuel1253

Your review system and logic is so broken.. The guest booked 2 weeks, was very disrespectful on arrival, wanted to have contact outside of airbnb platform. Cancelled after 1 day then booked another night same day.(late checkout and we have minimum 5 days ... Latest reply by Sara-And-Rob0

Hi, My guest had agreed with the house rules but had a cat in the house anyways which violated the house rules. The guest refused to pay the violation fees. Airbnb support was not very helpful. They did helped with the host damage but not with the violati... Latest reply by Emilie