Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi everyone, I'm not sure if I can get any help here, but I may as well try. Me and my partner are new hosts (we started hosting in June 2025) and since then we received ten five-star reviews. All guests have been very happy with the accuracy, communicati... Latest reply by Joan2709

I am reaching out because, despite strictly applying all the recommendations and options mentioned in your guide to increase visibility, I have not received any reservations or requests at all.This is extremely concerning and unprofessional for me, especi... Latest reply by Marie8425

Hello Community, I'm very angry with Airbnb disclosure requirements. I had a guest book but didn't disclose his disability. He doesn't have a mobility disability, nor a hearing or vision disability. He has 2 prothetic arms making daily life a challenge fo... Latest reply by Justin2366

I have a booking in Edinburgh from 24-29 Sept and I’ve received an email saying my booking has been cancelled and my deposit is being refunded. I will also get £19 voucher towards alternative booking. I’m so angry as I have festival tickets and flights bo... Latest reply by Emilie

Hi I'm looking at renting a unit and have been leasing with the owner. I'm not entirely sure this is legit - and wanted to ask about what this person has said via email to me. Below email received :- The price is per month.After discussing with my husb... Latest reply by Emilie

Hi there.I am a new host in a resort community in BC. I have all the correct business licenses and the strata property I own allows for all rentals.I have just had a booking request for 1.5 months which works really well for us but I am hoping to gain som... Latest reply by Emilie

Hi Everyone - We are two co hosts on a listing, both with full access. I created a lot of instant messages including directions to the property and other places that guests need to know. These messages do not come up for the other co host when she tries... Latest reply by Emilie

Hi there! Appreciate any feedback! I have a guest arriving in three days for a 4 night stay and then have a another guest arriving for a 3 night stay. My a/c has just broken!! HVAC has been called but finding parts and Freon is difficult during these Covi... Latest reply by Joseph2776

So I got a message late on Saturday evening that the AC was no longer blowing cold. As it was 11pm and the temps were reasonable, informed guests that I would have tech come out first thing in the morning. It is a Holiday weekend and next day is Sunday ... Latest reply by Nancy2437

Hijust reading tips of the week about welcome baskets. I leave a welcome pack including bread, butter, eggs and milk and the ingredients for a Cornish cream tea. Everything is made and bought locally. I considered baking the scones myself- but worry about... Latest reply by Quincy