Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello everyone! I've been hosting for 5 years, and this year I've experienced a significant increase in cancellations compared to previous years. I'm wondering if anyone else has been dealing with the same thing. Have you noticed a slowdown in bookings or... Latest reply by Lorina14

I am posting to highlight a severe failure by Airbnb Support to enforce their own written Reviews Policy regarding host retaliation. During a recent stay, my family faced extensive filth (unwashed stained linens with hair, greasy oven, used tissues) and s...

Good morning fellow hosts. I find myself in an entirely new situation and just wanted to vent and get some feedback as I am quite frustrated at this point. I had a younger lady check last weekend stating that she was visiting family in town. Her reservat... Latest reply by Paula

Hi everyone, I’m wondering if there are any Airbnb hosts in the Southbank area who use a lockbox or another self check-in method for their guests. I’m looking for a secure and convenient way to allow guests to check in independently, especially when I’m n... Latest reply by Elisa

We staying for a week at rented via AirBnb apartment and made sure that the previous negative review from one of the guests was true. It's truly a very uncomfortable place, it does not meet technical standards and safety criteria and we deeply regretted s... Latest reply by Patricia2526

I’m trying to purchase gift cards for mytrip because I’ve gotten money from multiple people. The charge goes thru then it’s refunded. Airbnb says it’s my bank but my bank says it’s Airbnb. Anyone have a work around for this? Latest reply by Bhumika

I feel like I’m totally drowning in laundry lately and seriously need some hacks to speed up my turn days. Right now, I send everything out to a professional laundry service after every single checkout, but it’s getting to be a lot. I'm trying to figure o... Latest reply by Jennifer1897

I wanted to share my recent experience as a host because I feel my case was not handled fairly or professionally. The issue began when the guest violated my house rules by bringing more guests than were included in the reservation. My listing has a stri... Latest reply by Kate3214

Bonjour à tous,Un voyageur pensait que toute la maison était climatisée, alors que l’annonce précisait clairement que la climatisation était présente uniquement dans l’un des salons. Déçu et ne pouvant plus annuler son séjour sans frais, il a cherché à ob... Latest reply by Helen3

I have just had a guest who left unwashed crockery, one of the toilets was disgusting, wet towels everywhere, duvets on floor, gas hob thick with grease and dirty greasy kitchen surfaces. I wrote a neutral review saying they were friendly and communicated... Latest reply by Jade597