Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

The other day I had a potential guest (they had not booked the room) ask if they could send a friend to take video of my place so they could "get the vibe" of my place before they booked it. My response was No but, if you book the room then we speak and ... Latest reply by Michele1348

The beginning of the process asked me to have their software control taking a picture of the front and back of my drivers license. It never did anything. I tried moving the camera around, but it never took an image. I decided to take the pictures myself... Latest reply by Robert9099

How do I merge other renters all in the same calendar Latest reply by Heather2126

This is the first time we have had this request. New ABB guest coming this summer is bringing 2 kids ages 5 and 7. They have asked us to provide babysitters for them. The message was:"We are excited to bring our family to your cottage. Please note we wil... Latest reply by Ann-Marie107

Is 5 nights considered a week or is 7 nights considered the week. Someone is wanting a discount on a weekly rate I wanted to be sure what is considered a week. Latest reply by Emilie

My name is King, and I am a new host here. This is actually my first time. I would like to ask if it is possible to link my WhatsApp number here for easy communication with my guests. Latest reply by Emilie

I require an email address for my Airbnb accommodation in Paris to complete the visa form. Many of the visa applications are online forms (eg Schengen) which will not proceed to the next page unless obligatory fields are filled - in this case a valid emai... Latest reply by Shelley159

Hi there, I have recently had three potentail bookings, all from people with no profile information and no reviews. I'm wondering what other hosts do in this situation? Thanks! Sara Latest reply by Robert375

I am currently renting an Airbnb in Troy NY I just came back after dinner with my college student daughter to find there is only one exit I am on the second floor I had to go through two locked doors to get to my apartment and I started looking for the se... Latest reply by Helen3

My listing was an Airbnb Plus in Los Angeles since the beginning in year 2018 until Airbnb discontinued the program in 2023. Then Airbnb started to introduce the Guest Favorite program in 2024. My listing has almost 200 reviews at the rate of 4.96 (mean... Latest reply by Frances3408