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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

my card was used by another person we don’t know. They booked a reservation in Albany NY under the name ** as we can see from the credit card receipt. This is an unauthorized use and charge and Airbnb claims it was a family member or friend that used the ... Latest reply by Rebecca

I am travelling to Dubai, and host requires passport copies of all guests to upload to government portal of tourism. Is that true? Latest reply by Emilie

Very stressed. Had booking this weekend just goneLast Thursday I received email from host asking me to send security deposit direct to private bank account. Knowing this is Against policy I reached out to air b&b support who said raised urgent response w... Latest reply by Joelle43

I just realized I posted a public response to a (very happy) guest's review that included information she had put in the PRIVATE response portion. Whoops! Will Airbnb not let me get in and edit my public response? That seems only fair - it's not like a ... Latest reply by Tim4418

We had a pleasant stay at an apartment in Sydney, Australia. However, things have now gone sour. * During the stay, we unplugged the host's air freshener in order to charge our phone. A couple days later, we noticed that the host's air fresher had leaked...

Sorry for the tone but they are legit trash to host and guest. They cancel reservations of guest without telling them why or issue them a coupon. Latest reply by Patricia2526

Hello Airbnb Community, I’m reaching out for advice and guidance regarding a serious issue I’m facing as a host. I had a reservation from 8 September to 6 December with a guest. After check-in, the guest requested to cancel. The total booking was €4,072.9... Latest reply by Mike-And-Jane0

I have had the worst experience with airbnb. They do not care about the host at all. They will let them leave reviews with outright lies and racial comments. They will take the guest side every single time no.matter how wrong the guest is. It is the worst... Latest reply by Napoleon20

help escalating my case because Airbnb is only offering $100 for a serious health and safety issue at a $400/night rental. I booked an Airbnb in Cartagena from March 6-11 expecting a clean and safe stay, but instead, I encountered major problems that made... Latest reply by Sonal61

Hi everyone, I wanted to share my recent experience as a Airbnb host in Ontario, Canada and get some advice — this situation has been frustrating and feels completely unfair. A guest misused our brand-new shower handle — instead of turning it left or righ... Latest reply by Book90