Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I just wanted to advise that you should always be aware when you stay away from home they dont take the true care in the rental your about to stay at nor do they even do a walk through to make sure its up to code and safe! You may just want to pull up the... Latest reply by Frances3408

The guest engaged in unethical behavior, including threats, verbal abuse, and extortion, and their review contains misleading and fabricated statements intended to damage my hosting reputation. Key Details of the Incident:1. Threatened a Bad Review Before... Latest reply by Jennifer1897

Where do I find how to block one day for cleaning? Thanks!! Latest reply by Alex

I recently realized that I needed to update my phone number on my Airbnb profile.Then I got the "this number is already in use" message. Then I logged in using the number to make sure I didn't have a secondary account... Only to find myself in the homepag... Latest reply by Gabriel5988

I had a group of seven coming in yesterday that have not responded to any of my messages regarding check-in details (I've reached out through Airbnb, text and calling) and then did not show up last night. First time I've had this happen and not sure what... Latest reply by Ramsey25

My listing has been rejected for the category "Amazing Pools" 3 times. I have called each time to get absolutely no help. I have been told that listing categories is handled by a division of Airbnb named Elevate. I have received an email each time with... Latest reply by Bhumika

Good news! On my profile, I can see that the method for calculating the stars displayed on travelers' profiles has changed. Before, a traveler would go from 5 stars to 4.5 stars, and so on. Latest reply by Mike-And-Jane0

Hi I’m trying to change the date of my booking from March to December but I can’t seem to book for December because it doesn’t show as available that said the host has said it’s okay for me to change the dates but he doesn’t know how to change it either h... Latest reply by Lucy1119

Hi Airbnb Community, I am reaching out because Airbnb’s support team is ignoring its own policies by refusing to remove a review that is a clear case of review extortion. Key Facts:The guest explicitly admitted that their review depended on receiving a r... Latest reply by Suheib0

Hi everyone, I’m just wondering if anyone else (that’s not a host) can see who booked an air bnb? And are hosts allowed to tell someone that asks who currently has an air bnb booked? If it’s not a legal matters etc. police, are host allowed to tell the p... Latest reply by Lily651