Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi everyone,I recently had a very upsetting experience with a guest dispute and the way Airbnb Support handled it. I’d like to share it here because I believe many hosts might face the same situation.The guest only raised specific complaints after checkou...

I am having a very difficult time reaching an American support channel from Europe. The third party support centers in south Asia are absolutely useless bots that have been given strict orders to not actually support anyone. I get pre-formed answers to ... Latest reply by Chitra21

I've had to cancel a booking for Christmas for accommodation in Vienna on compassionate grounds however I am struggling to get 50% of this returned to me as promised on the booking site. Apparently there is some fine print somewhere that I wasn't aware o... Latest reply by Emilie

Like it says on the tin. We spent a few weeks arranging this, then booked. I booked multiple flights. Then host comes up with some ****** and bull story about relatives needing the room - for the ENTIRE MONTH I had it booked in October, funnily enough, an... Latest reply by Emilie

Hello, I suppose this is the only channel to report bugs. When I search an accommodation on Firefox, the filter button does nothing. This makes nearly impossible to use the search in a timely manner, so I'm forced to use the mobile app. Latest reply by Rebecca

A little ask for an improvement. so we can see prices in the apartment’s local currencyhttps://x.com/gedrovitch/status/1959884750715314334 Latest reply by Joan2709

I am utterly gobsmacked.A guest requested a discount.I have a soft spot in my heart and foolishly agreed.The guest, traveling from overseas, requested assistance with groceries/delivery...I volunteered to shop and leave the items in the refrigerator to gr... Latest reply by Rebecca

I am having large groups visit, which is completely okay, but the cleaning takes more time. I saw where an extra charge can be added per guest. I want some tips on how much to charge and after what number of guest should I charge?

I have found an apartment that i wanted to rent for £1300. I put £650 credit in my account to secure the booking on part pay now and part pay later. When i went to secure the booking AIRBNB wanted the £650 credit and then another £325 debit to secure and ... Latest reply by Emilie

I would like to know a location of a booking my husband made Latest reply by Emilie