Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hello everyone, I am new to hosting on Airbnb and currently have a listed basement suite located in Forest Heights, Kitchener. Does anyone have any insights, advice, or strategies you use to consistently secure bookings ? Thank you in advance and best reg... Latest reply by Esther1154

There is extra guest that is in Airbnb it’s still not over max for house and there is no stipulation about extra per guest can I do anything Latest reply by Quincy

Dear friends, I have seen a lot of posts about the problem of guests giving 4 stars overall after having given 5 stars in all categories and expressing satisfaction for the stay. They are not aware of what 4 stars overall means in the AirBNB system: basic... Latest reply by Lisa8107

There have been no bookings in the last 2 months Latest reply by Quincy

I am wondering what people’s thoughts are generally on a guest who requests to stay and has had 4 stays before but has no reviews? our house allows for 8 guests so it is generally bigger groups.we only started air bnb a couple of months ago so are still n... Latest reply by Alexis1035

I'm absolutely furious! My mother and I checked into an Airbnb in Granada after a long trip from Chicago, through London & Malaga, to Granada. We were eager to check in and get settled and relax. However, I noticed water on the floor of the kitchenet... Latest reply by Ashley2062

Nobody seems to want us anymore?! I have been one of the cheapest accommodations in my area (too cheap) and have maintained superhost and excellent ratings for a number of years. I have even removed my cleaning fee and offer discounts. Bookings have all... Latest reply by Frances3408

I signed up for Fast Pay and so far it hasn't delivered payments the day that they are scheduled to be paid. Today is 24 hours after payments that should have come yesterday. Nothing. Anyone else having issues? Latest reply by Molly526

Since entering the summer release program I have been having a couple issues with Calendar sync and the 2 nights between bookings setting not being honored. Airbnb chat support is useless in getting these software bugs reported to the correct people. I ca... Latest reply by Mike3279

Recently I ran into an issue with Airbnb support telling a guest that was cancelling the same day that they were supposed to be checking in, that they couldn’t give them a full refund, but that I could if I wanted to. There were no extenuating circumstanc... Latest reply by Evelyn668