Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

The reservation was made by one person (Nancy) and she arrived with an additional person. She added the second person so he could get messages. She then left the next day and he has stayed. I also reduced it back down to just one person because there was ... Latest reply by Alex

Why are all listings (not just mine) blannk when I log in to airbnb.co.uk so I cannot see anything except light grey boxes Latest reply by Elisa

Hello, I keep getting You’ve reached the max confirmation attempts. Try again in 24 hours, event on my first try Latest reply by Alex

Hello, I had a water heater bust at one of my luxury properties this morning. I have guests coming in this evening, and I don't have any comparable listings open that I can move them to. Do I just need to cancel and let them figure it out? I typically tr... Latest reply by Elisa

Hi everyone!I have a question regarding guest identification in Italy. A guest sent me a U.S. Passport Card instead of the regular passport book (the one with pages).As many of you know, in Italy we must register guest details with the local authorities (... Latest reply by Elisa

How can I change a deposit date by one week Latest reply by Elisa

Last week I had "last minute booking" by guests from India, the bedding was new, newly tiled, and they complained about my place being very dirty and smelly and gave me 1 star in everything but one. I was shocked. Latest reply by Elisa

Im not sure why after booking I’m now unable to give my number to a guest?It’s much faster at times if they want to text me, or call and there’s times the AP isn’t working well or depending where the guest is or myself.If the guest or I don’t have good ce... Latest reply by Elisa

Hello fellow hosts, Just sharing an unfortunate situation that has happened, one of my listings has been suspended due to a guest making a complaint. We've had false reviews in the past that we were not able to get removed even after providing concrete ev... Latest reply by Emilie

Hi everyone, I’m posting here because I have been unable to get proper support through Airbnb support channels, and I’m hoping someone within the community or moderation team can advise on the correct escalation route. I booked a property recently for mys... Latest reply by Emilie