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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, is there a way to charge for over-use of utilities after a guest's stay. We would like to add that a certain level of utilities is covered within their stay, however if exceeded, guests will be charged BUT how does a host charge after a stay??? Latest reply by Nagaraja2

Hello, I have a prior guest requesting full refund. Apparently, he and his girlfriend and dog were locked out at midnight on 2nd night of 2 night stay. They said the keypad wasn’t working. The guest called Airbnb. ZERO contact was made with me on the... Latest reply by Bhumika

When I opened up all of my messages after one of the listings that I had previously stayed at there was a black star. When I opened the conversation, there was no indication of anything being different, has this happened to anyone else or does anyone know... Latest reply by Alex

I just wanted to advise that you should always be aware when you stay away from home they dont take the true care in the rental your about to stay at nor do they even do a walk through to make sure its up to code and safe! You may just want to pull up the... Latest reply by Frances3408

The guest engaged in unethical behavior, including threats, verbal abuse, and extortion, and their review contains misleading and fabricated statements intended to damage my hosting reputation. Key Details of the Incident:1. Threatened a Bad Review Before... Latest reply by Jennifer1897

Where do I find how to block one day for cleaning? Thanks!! Latest reply by Alex

I recently realized that I needed to update my phone number on my Airbnb profile.Then I got the "this number is already in use" message. Then I logged in using the number to make sure I didn't have a secondary account... Only to find myself in the homepag... Latest reply by Gabriel5988

I had a group of seven coming in yesterday that have not responded to any of my messages regarding check-in details (I've reached out through Airbnb, text and calling) and then did not show up last night. First time I've had this happen and not sure what... Latest reply by Ramsey25

My listing has been rejected for the category "Amazing Pools" 3 times. I have called each time to get absolutely no help. I have been told that listing categories is handled by a division of Airbnb named Elevate. I have received an email each time with... Latest reply by Bhumika

Good news! On my profile, I can see that the method for calculating the stars displayed on travelers' profiles has changed. Before, a traveler would go from 5 stars to 4.5 stars, and so on. Latest reply by Mike-And-Jane0