Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have properties in Crete, Greece and the authorities require me to provide the passport number and nationality of the person booking. The guest also pays 8Euro in environmental tax per night from each guest. I wonder how I can get this information into ... Latest reply by Emilie

Hi, I am trying to find a way to recognise if the guest / booker has stayed previously as we have a number of returning guests and it’s always good to be able to recognise this. Any ideas? Latest reply by CityTraveler0

Discover many cockroach at apartment at 1st day at the apartment (2-6-8 Sumida City) how ridiculous it is. My kids are scared and my little girl keep crying. Family choose to move out 2nd day to stay at hotel Latest reply by Paula

Hi everyone,I’m curious how other hosts manage communication with guests outside of regular hours. Many hosts I know experience calls and messages late at night or very early in the morning — often about simple things like Wi-Fi, parking, or check-in inst... Latest reply by Paula

Hello.I am experiencing bookings cut.I think there might be some technical problems which your team can come with the solution which can boost bookings towards my property. Thank you. Latest reply by Paula

Where on the site can I find and edit the rules and resources for guests? I put some insiders' tips in a foder I thought was labeled host's guideboo k Latest reply by Shelley159

Aloha communityMy town has had a devastating flood and many families are currently homeless. (Waialua, Hawaii, on the island of Oahu)I am wondering if those who rent houses and rooms in our community (zip code 96791) have any kind of availability? Many fa... Latest reply by Cara401

Hi,just wanted to share this weird, but harmless, experience - and to see if anyone might be able to explain it. I got to my property after several back to back stays over Christmas. I quickly noticed that the interior lights in the fridge and freezer wer... Latest reply by Renee-At-Paradise-Found-Retreats-LLC0

Dear all, I booked an apartment in Paris for 2,5 months for my study. Two weeks before arrival I received the following message from the host:"The building manager informed me that, as part of the roof work, the skylights will be temporarily removed and t... Latest reply by Olga1552

We stayed at an airport bnb and had some real issues with the house and owner. I wrote a nice 3 star review but it shows up at a 5 star. I noticed other reviews said it was a 1 star review but there were 5 stars above it. How can an owner change the stars... Latest reply by Shelley159