Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

me and my girlfriend are staying at our first airbnb and it is shared with other people and there are no smoking rules is it reasonable for us to leave the house let’s say 3 times during the quiet hours (involves using a code lock which makes noice) but s... Latest reply by Lorina14

How to connect to a superhost? Latest reply by Bhumika

Hi, I'm looking for advice. We have current guests booked for 10 people. The maximum capacity we allow is 11. The current guests have shown up with more people than they registered and more than our capacity. In our pre arrival messages we clearly cal... Latest reply by Bhumika

I would like to escalate a support case where a Case Manager Deepti is clearly not following rules of Airbnb and of customer care.could you please let me know how can I escalate such case? Latest reply by Bhumika

‎August 10, 2025 Airbnb recently denied my request to remove a biased, retaliatory review after a host violated their lease agreement, failed to provide accurate check-in and parking information, caused my vehicle to be towed, and allowed their girlfriend... Latest reply by Holly881

Hi there, I was dealing with a very condesending airbnb employee whom refused to let me get in touch with their supervisor. The reasons for why I will be suing are more than just that but I dont want it posted it on here as I will be filing a lawsuit as I...

Hi, Has anyone else experienced having a dispute with a guest, speaking to Airbnb and getting advice from them only to follow that advice and then be penalised by receiving a vindictive and false review and then find out Airbnb said the complete opposit... Latest reply by Helen3

I was reviewing my Superhost status and notice my Overall Rating for the past 12 months which counts towards Superhost status was 4.7 and it takes a 4.8 or higher to qualify for Superhost. I reviewed the Overall Ratings provided in the past 12 months and ... Latest reply by Carla1812

We are really frustrated with Airbnb’s new process of reviewing retaliatory reviews by guests. We do not feel that the best efforts are being done given that we invested time in providing details for these reported incidents. Has anyone else faced any sim...

I need advice please! Had a guest with a reservation for 5 people. I have a 10 person max and no parties on my listing. My cleaning crew told me earlier in the day they thought way more than 10 people came to check in. I sent a reminder to the guest about... Latest reply by Joan2709