Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

This presented significant liability issues. I have one more day to write a review! She wrote one already, most certainly a MALICIOUS retaliatory review, which I cannot yet view until I post mine). My question is about writing a review that WON'T get ... Latest reply by Mitch479

I've called the support line several times and always get very nice people that speak broken English in either India or the Philippines. I'm trying to discuss a five day suspension, the two reviews that generated it and the parameters for going forward. ...

Me and my spouse stated an Airbnb over the New Year's Eve holiday and our experience was spoiled a bit by a sewer gas smell that was emitting from the spare bathroom We were able to close the door but it did not stop the smell from putting a dampener on o... Latest reply by Jack2996

This used to be a huge reason I would use AirBNB but I can no longer find unique stays. They've added "curated categories" but the UI for searching in those categories is pretty broken. I used to be able to see what they unique stay types available were ... Latest reply by Jay-Bee0

Hi all, I've been hosting in Lagos now for almost 2 years. I love hosting in Nigeria but it can be quite challenging at times. I've seen that there are a lot of hosts on the platform but most discussions are only about the payment methods. I think it will... Latest reply by Elisa

My very 1st booking is for 2 nights and on the 2nd night at 10:30pm the guest contacted me to let me know there was an issue with the ac not cooling. I couldn't do anything at that late hour and they are due to check out in the morning. What should I do? Latest reply by Madison277

I have been a SuperHost for several years, and I have no idea how Airbnb allows a clear retaliatory review. I had a guest that booked 21 nights, and a few hours after checking-in decided she wanted to leave because the sheets were Polyster and not cotton ... Latest reply by Mauricio925

Hi all! I have a question. (Am I in the right place to ask this question- I don’t know but I’m gonna just go with it anyway) I just tried booking my first Airbnb. I found such a cute little place to stay for a week next year and was super excited. I requ... Latest reply by Jakob202

Does anyone know a way to filter a search by what used to be the "unique stays" option? I.E., searching by house type, etc. I'm really bummed that this option is no longer available on this platform, as it was one of the most useful. Latest reply by Brooklyn45

Since entering the summer release program I have been having a couple issues with Calendar sync and the 2 nights between bookings setting not being honored. Airbnb chat support is useless in getting these software bugs reported to the correct people. I ca... Latest reply by Terence55