Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I would like to upload arrival instructions with pictures which AirBnb would automatically send to guests who booked but I cannot find how. How can I do ? I only see house manual but there seem to be no possibility to upload photos nor full document w... Latest reply by Joan2709

I pocket-booked an Airbnb or got hacked via the Android Airbnb app, 5 nights for 1 person for $5136.37AUD. I only found out 15 minutes later when a notification came through on Gmail. Straight away I cancelled it with the Host, she said you need to call A... Latest reply by Sarah6525

My recent gust left her bags and she said she would pick them up last night but didn’t show up. I tried reaching out to her but no luck. What do I do with the bags? Latest reply by Alex

It is getting really annoying to continue to get bogus requests and all of them asking for my number or to contact them and they give their number. It only seems to happen on AirBnB and not on VRBO at all. I have to assume it is harder to create fake acco...

Hello everyone,I am a host in Prague, Czech Republic and I have put a coffee machine with supply of coffee in my apartement for guests to use and enjoy free of charge. It has recently become a bit of a problem, because the supplies of coffee run out quite... Latest reply by Kacinda0

Dear Community, I trust your are well. Urgently looking for a tenant from April First. Thank you in advance. Latest reply by Elisa

hi, I’m Wendy and I had a group stay at my home and there are damages an additional cleaning that I had requested through the air cover. Of course the guest denied the request but I haven’t heard anything from Airbnb at all? Will they be contacting me? Ho... Latest reply by Joan2709

Hello,I booked a flat for 15 days.The dish washer never worked a.d host did not care.After 5 days i called airbnb and got a refund ( took me 10minutes! Amazing).The refund was 30% of the 5 days passed. Now for the next 10 days the host didn t do anything.... Latest reply by Martin6031

AIRBNB should make a spot so hosts can exchange their places for free. Give a fee to AIRBNB because we are using the site to make this connection and make it host only access to the link/location. It would benefit Hosts who have down time at their places ... Latest reply by Jeff3075

Hello Everyone, I am writing to inquire whether it is possible to set up separate automatic messages catering to guests based on the duration of their stay. Specifically, I would like to implement the following: 1. For guests staying one night, I wish to ... Latest reply by Helen3