Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

How can I be getting bookings and I find out my listing is not at the top search why pls Latest reply by Godwin20

We booked a home in February 2026 for an April stay and made payment. Within a week of our reservation, we received a cancellation and return of funds notification. No explanation or telephone call was made to us explaining how and why this reservation ... Latest reply by Paula

How does a new host get bookings and visibility by guests Latest reply by Desmond96

My two bed apartment in Paushof will be available from 1st April. Latest reply by Elisa

Airbnb offers a platform to organise business travels, but it does not have the option of issuing an invoice. A reciept is not an inoivce! People who travel with EU funded projects or on national projects, have to always produce an "invoice" and here a ... Latest reply by Elisa

I booked a property with 7 bedrooms for a good discount for my youth group to Tampa and got confirmation. I informed my group. After 2 days, the hoat cancelled it with the reason is plumbing issue. My trip is still 4 months ahead and when I try to rebook,... Latest reply by Hung274

Hi,Can someone please tell me what Air B'nB cancellation policy is...regarding how many days before arrival can a guest cancel.Many thanks Isabel Latest reply by Emilie

Hi I’ve been hosting for 8 months and would appreciate your advice. Do you collect guest ID before check-in, or do you rely on Airbnb’s verification process? Thank you. Latest reply by Elaine701

I have a guest arriving tomorrow that asked to bring two additional guests. I told her there would be an additional charge and added the fee for additional guests yesterday. The amount for the stay remains the same. If I approve the request for additio... Latest reply by Shelley159

Hi, have a rough situation here. We had a guest book 2 nights short notice the day before, and noticed they had no reviews, but 5 trips. Warning sign or no?! Guests arrived 45 minutes before check in time while we were still preparing the house for their ... Latest reply by Martha1316