Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We recently had an extremely frustrating experience as a Host and I'd love to know if anyone thinks we have grounds to challenge the decision made my Airbnb. Basically we had a guest book a 1 week stay in our flat in London. Their very first message to u... Latest reply by Joan2709

Need some advice on what to do as Airbnb customer service fails to address my issue with a review. In this December I finally managed to list my second apartment on the platform, and I have received only 5 star reviews in the beginning, reservations were ... Latest reply by Mike-And-Jane0

hi, this is just something that I noticed: potential guests that inquire instead of book never end up booking. They always seem to ask an simple question like "how's the parking", I answer, and then I never hear from them again. It's not a big deal fo... Latest reply by Joelle43

We have a suggestion box, which I have found is a nice safety valve from nitpicky feedback in a review. Guests can tell you what they think should be improved immediately, feel heard and not even sign their name if they don't want to. We have actually got... Latest reply by Cheryl1130

My name is Jerona* my phone number is *and * Com Im trying to login into my account but it keeps texting a number i know longer have access to, I made a new account but got declined a request to book a listing due to my account being new and having zero r... Latest reply by Paula

Hello everyone I hope this new season is shaping up great for all of you! As the year comes to a close, it's always fulfilling to reflect on the milestones we've achieved in our hosting journeys. These could be anything from remodeling our spaces,... Latest reply by Paula

The host is new. Only one review. Something just feels...Off? ** **[Identifiable listing removed in line with the Community Center Guidelines- Please note that is not allowed to post a listing link unless posted by a listing owner] Latest reply by Bhumika

I've just reserved a place in London for our trip that is 1/4 of the price of other similar properties in the same area. There are no reviews as yet. Is this a low cost since it's new on the platform or is this an attempt at scamming people? Latest reply by Elisa

Hello out there,Might any of you be willing to share your experience of hosting refugees through Airbnb? Much appreciated!Ann Latest reply by Quincy

Hi all, If anyone can give me any advice about getting rid of extremely strong perfume scent, that would be really appreciated. We have just had a lovely couple to stay that left early this morning. They left everything perfect but there is a really ov... Latest reply by Kitty-and-Creek0