Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

When a guest requests to extend their stay, and the price for the additional dates are different then their original booking, what rate do they receive? Do they get charged what we have listed as our actual rates OR the rate they have received on their o... Latest reply by Tyler-And-Lisa0

We received a random email from Airbnb at 3 in the morning saying they have unlisted our property because it has been put in to the safety department, we are super host and have five star ratings on our villa, Airbnb will not tell us why or how long it wi... Latest reply by Victoria-Joy1

my friend booked airbnb for us and we paid in full already. Now airbnb has sent her an email - “ service is requesting £300refundable service payment of community nuisance assurance inside airbnb only per house rules”.what is this? We don’t have £300 in o... Latest reply by Sara8909

For some reason I have not been getting paid from Air bnb. I am now owed over $4k and they will not give me a valid reason. When I checked my payout details the fields were blank for whatever reason and a note said action was required so I re entered my b... Latest reply by Breanna

Airbnb Review Policy: You can dispute a retaliatory review . . . from guests who commit a serious violation of policies[.]” To be considered for removal, the Host must "demonstrate a serious policy violation and that [Host's] enforcement of a policy led t... Latest reply by Breanna

I'm in New Cairo, Egypt. I booked the stay for the next 11 nights. The address listed in Airbnb is simply "North Teseen Street, New Cairo, Egypt". This is a very long street, about 20 km. Yesterday, my first taxi took me to the middle of that street, we ... Latest reply by Theodore101

Hello, We are a newer listing and so excited to have bookings. A guest already booked for 9/28/2023 a week ago and this morning, I just got a letter from PG&E that on 9/28, power will be out from 9am-5pm. At this time, I am not sure what to do. I will def... Latest reply by Ruth413

Need assistance from real person Latest reply by Mike-And-Jane0

Hi, I have been sending and receiving emails from Airbnb support on a particular issue. I get notifications via my mobile app everytime I get a response and able to read the email thread.However, when I close the app, I couldn't find the email thread both... Latest reply by Angela2723

I have a guest who wishes to extend and I am new to Airbnb and don't know how to modify the reservation to only charge 1 cleaning fee. There reservation expires tomorrow and they want to extend. Can anyone tell me how to do this? Latest reply by Tyler-And-Lisa0