Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

There are a lot of hosts who post about difficult situations here. I am always struck that there seem to have been indications in many cases that the guest may not have been a match, but the host missed or overlooked the red flag. I thought it might be he... Latest reply by Brian3376

After seeking support from various Airbnb Ambassadors during the last week, I’m reaching out to the Airbnb Community as a last resort in the hope that other more experienced hosts can provide guidance on how I can handle this situation better. Apologies i... Latest reply by Kirby45

I am trying to send some money back to a customer and I keep getting this error? IDL-defined service exception thrown from the server side. anyone know what I should do Latest reply by Seph2561

Dear I was expecting visitors on Saturday. Sept 27 who didn't come and blames me for his lack of anger. Her name is Amanda T. A woman from Airbnb called me and helped me through the process. Got a message that I should contact within 14 days if Amanda dec... Latest reply by Elisa

This host ( POS) wanted two pieces of government ID which we had . DL and health card he said no to the health card wanted a passport like hell no to any getting that ! he took my money no refund . I’m owed a credit and air bnb keeps siding with him is i... Latest reply by Helen3

Hi, I'm Vicky from Canada Nice to meet you all. Any ideas on how to get more Airbnb guests would be helpful Thank you Latest reply by Henrietta-Vicky0

Hi ,I can’t access my Airbnb calendar from last two days . Can anyone help me please. Thanks Latest reply by Elisa

Hello, I wanted to see if other guest/hosts have this problem with airbnb. I have a receipt issue that needs to be corrected showing the vat paid on the service fee. I have engaged airbnb at least six times—on the phone or in the chat. I have extensive do... Latest reply by Elisa

I submitted a review for my guests who just checked out but Airbnb still showing want me leave a review for them, and I have done twice and still didnt seem their review go through. I have msg to support but havnt got back from them. I think might be syst... Latest reply by Elisa

So, got my lock integrated through AirBNB, but...it is generating random codes, not the last four digits of the guest's phone number. I've tried disconnecting and reconnecting the lock. No luck. Anyone else experience this? It is a Schlage lock. Latest reply by Leanna49