Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi, someone paid me and I just setup my paypal and verified host account, when cn I claim the payment? Latest reply by Emiel1

Hi Everyone, I am new to this community and first time Airbnb host. I just listed my property in March in beautiful Muskoka region of Ontario, Canada. Here is my Airbnb listing - https://airbnb.com/h/antilliacottage So far I have had a great response wit... Latest reply by Ng32

Hello, I am a new and nervous host in Canada. We are renting out our ski chalet over spring, summer and fall. We have purchased an igloohome lockbox. i have linked it to my Airbnb account. My only question is why does it issue two access codes for guests?... Latest reply by Hilary241

Hi all,I have a suite in my home I rent (https://airbnb.com/h/sceniccolorado) and occasionally, I've had longer term greater than 2 weeks, staying. In general what cleaning and laundry supplies do you provide in the suite? Bathroom cleaning? General Pu... Latest reply by Lorna170

Hello am new to the community and this is my first post. I have just met a difficult guest who messed up my place, clogged the toilet and refused to get out 4 hrs after check out. I am here to cry, don’t know what to do but come to the arms of fellow host... Latest reply by Shelly37

Hi everyone, This is my new listing in SW, FL. We're currently trying to figure out how to get more guests. https://www.airbnb.com/h/fishtales57tinyhouseforrentinsaintjamescityflorida Latest reply by Lori2651

Hello everyone, This post is in the hopes that this idea gets to the dev team, and can be implemented. Recently I have been getting a lot of guests whos flights arrive at different times, or a day apart from the actual check in day. For instance the prim... Latest reply by Sarah977

Hello, I'd like some advise as to what my position is regarding a property I'm staying in that has no hot water. I'm still in the property having arrived on Thursday night (we're staying for 5 nights). I raised the issue with the host Friday morning who... Latest reply by Linda108

Does anyone have a welcome letter templates that we can use? Latest reply by Lorna170

I had a guest not only lie about the number of guests and try to black mail me to get the cleaning fee back. It is spring break and I admit that I charge a lot for cleaning and everything. I have had very few bookings for over a year. Christmas was a bus... Latest reply by Sarah977