Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I had a fairly last minute booking a couple of days ago, all was lovely. Checking in today. The group checking out paid for the late check out so I inquired what time this guest was getting in and told her that my cleaning crew always appreciates extra ti... Latest reply by Branka-and-Silvia0

I am very sorry to all my past and upcoming guests. I am leaving Airbnb. I can longer trust my home with Airbnb. I can no long afford to keep my home rented to Airbnb guests. In November I had a guest stay in my home. I have very specific instruction... Latest reply by Lorna170

Guests for tomorow night just now texted that they are bringing a service dog. We have a no pet policy. I believe they cant get refunded now as its too late and its unfair bc we would surely have tented this weekend. they have had this reservation at... Latest reply by Cindy1125

I have been dealing with Airbnb on a guest issue that Airbnb will not resolve for me. If it is not resolved I will be leaving Airbnb forever. I have very clear instructions on dealing with house things that need to be taken care of. I message every gues... Latest reply by Mike-And-Jane0

I have just taken in a chinese guest. I am not in the flat all the time and I am a bit taken aback by some of the things he has done in my absence. Firstly he has put a fabric toilet cover on my toilet seat. He says this is more hygienic. I think fabric i... Latest reply by Sarah977

Hello everyone, I wanted to ask how home hosts handle guests who require an awful lot of your time and company to the point where it's hard to get on with your work, tasks or to have a moment to yourself. Let's call them the Time Vampires. The Time Vampir... Latest reply by Debra300

Our property is located in an old port city. The house itself is well over 100 years old—charming, exposed wood beams, modern kitchen and original wood floors. All of this invites the occasional critter from time to time. However, we do everything to miti... Latest reply by Holly552

I had a booking reservation for 2 people. The night before check in, the guest disclosed he was bringing “pets”. I have pets fees and strict pet rules because we have pets too. He was able to bypass the fees and conversation about rules and restrictions ... Latest reply by M199

How are Australian hosts requesting proof of vaccination? It’s something I want to add to my house rules and request. Am I within my rights? Is there a way to request this politely? Latest reply by Sarah977

We had a booking for last night and tonight and the guests have not shown up yet. What do we do? Latest reply by Sarah977