Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I reached out to Airbnb support and was transferred to another representative. Unfortunately, I was left waiting on the line for over 30 minutes. During that time, I could clearly hear what sounded like someone cooking, along with other household noises,... Latest reply by Jen11693

Its too quiet and i'd like to change the tone, but cannot seem to do it. I dont want to miss bookings.Anyone know how? Latest reply by Bea3707

HiFirst time experiencing this. Got a request from a guest to change dates on the reservation as they've just realised their son's passport is out of date. The want to move it to 8 months away. I operate a moderate cancellation policy so they're not entit... Latest reply by Sarah5348

Hello all, Happy New Year! I have a question, has anyone dealt with displacement family corporation called Homelink? I just received a booking and I want to make sure it is legit. They have been a member on Airbnb since 2019 and they have about 16 re... Latest reply by Iva3851

Hospitality is a buzzword these days. There are books, YouTube videos, workshops, self-proclaimed experts, consultants, strategies, and frameworks. But in my world, hospitality is simple. It’s about making people feel welcome.Somewhere along the way, I st... Latest reply by Clara116

Hello fellow hosts, I have been a Superhost for a year and have always believed that if hosts follow Airbnb's policies, document everything, and act in good faith, they will be treated fairly when serious issues arise.Unfortunately, my recent experience h... Latest reply by Mohit100

Hi, Would you rent to a local who sent a message asking to stay for five days starting tomorrow because they are moving, and need to stay a place for a few days? No other info.I have not noted in my listing that I typically don’t rent to locals except und... Latest reply by Vee608

Hello everyone , I hope you’re having a great week! Reviews shape trust in the community, yet timing can change the message. Some hosts write their review right after check-out, while details are fresh and accurate. Others prefer to wait a few days, ... Latest reply by Elizabeth3957

I've literally turned my house upside down and started taking pictures of dirty corners, drawers pulled out, chairs overturned, air conditioners left open, and everything pulled out from under the sink. I don't know if he's crazy or trying to blackmail me... Latest reply by Helen3

Hej Airbnb Jag vill börja med att säga att jag uppskattar att ni ständigt arbetar med att utveckla plattformen och göra bokningsupplevelsen enklare för gästerna. Det gynnar i förlängningen även oss värdar. Jag vill samtidigt ge lite återkoppling på den ... Latest reply by Paula