Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I recently became a co-host but since then I have been unable to send a message to a guest or the help center. I just get an error message unable to find the conversation retry again. And then when contacting the help center the message does not even send... Latest reply by Auracel-Marie0

I need advice on many aspects of this problem, because it has escalated over the past two years, beginning with just blocking me in for spite and now trying to block my Airbnb guest since I avoid engaging with their periodic bullying. I am not in a financ... Latest reply by Maggie677

I remember when not long ago, hosts would be able to see a picture and the last name of an inquiry. I would do my own vetting before accepting a booking. Airbnb has taken that away from us now. Anyone else feel like this is wrong? I now know absolutel... Latest reply by Ana2038

I think Airbnb making the changes, but i cant change the number of rooms. i just dont know where. I watched a youtube video, but when i followed the instruction, those options are not even there. So frustrating. I hate that you have to go to customer serv... Latest reply by Patricia2526

I'm a project administrator. I'm trying to log into my airbnb business account to book a place for some of our employees. It says I'm supposed to click "Travel For Work" under "Account" but there is no such button. When I try to log in through my work ema... Latest reply by Daniel9072

Hi all, I hope this will get some attention because I really have problems every time a company makes a booking. It’s really frustrating because the person who book from a company does not pass on house rules to their employees, rendering the employees wh... Latest reply by Kitty-and-Creek0

why can't i easily share my favorites? Seems like an easy ask! Latest reply by Rebecca

My custom short-term promotions options disappeared out of nowhere today and CS just send me to the next person without solving anything. I don't have a third party app nor a manager or those things... It's driving me nuts anyone had this issue before? Latest reply by Rebecca

Hi, appreciate if anyone can shed some light on this. When you have a booking made and confirmed several months earlier, and the guest later changes the number of guests coming, but not the dates or nights of stay, does this automatically give them any n... Latest reply by Debra300

This is easily the worst customer service I have ever encountered. I have been waiting for over 20 hours now, and still counting for someone on a specialized team to help me with rebooking a listing that I was previously looking at, but with no help with ... Latest reply by Deb216