Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Good evening, i have a host that arrived tonight for tonight and tonight of all nights, i have a major boiler problem which means i don’t have hot water at this moment. i was wondering if anybody here has experience in taking a over a host from another h... Latest reply by Rebecca

I have someone asking to see video footage of my house for verification before booking for one month. They are new to Airbnb and have no reviews. They are not asking me to get off of the platform though. They do not speak English. Any thoughts on this? Latest reply by Trude0

Hello all. I'm a new host, and I'd like your advice or experiences regarding reviews and guests. We've hosted 6 reservations so far. Most were for a weekend or just a few days, but one was for a month. Of these reservations, only two have left reviews ... Latest reply by Lorina14

I have Firm cancellation policy. After a recent cancellation I found out this policy gives 50% refund if they cancel 15-7 days before the check in date. I thought they had to cancel 30 days before in order to get a full refund. After talking to Airbnb cus... Latest reply by Shelley159

I am looking for an Airbnb in Anaheim, CA we are flying out of state . I am looking to surprise my boyfriend for his 40th. I am the one getting the place would be around 10 people or less. I wanted to do a BBQ in a backyard with some drinking and be in b... Latest reply by Karen114

I am new to hosting and have a beautiful 2 bed 2 bath completely remodeled home on the golf course in Sun City, AZ.. I am looking to connect with other local hosts to share best practices, rates, bookings, etc....Thanks,Eric Latest reply by Elisa

Hello, I have a friend who is visiting Bangkok thailand and is looking for an airbnb recommendation - any help will be appreciated. Latest reply by Emilie

hello i cant verify my phone number as system rejects and says phone number is already in use. but this is my only account could you please help, thanks. Latest reply by Rebecca

I need to remove my listing for now. I have just rented to someone from another site. I can’t figure out how to remove listing Latest reply by Emilie

so disappointing, I inquired about a listing in the Bahamas without confirming booking, and the host responded with a question, not confirming the booking, but simply letting us know that it might be an option for the dates that I entered, and next thing ... Latest reply by Shelley159