Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi, my name is Beth. I am an Airbnb Host. I’m relatively new with this my most recent guests left on the 30th. We found a couple of things that I’m not sure would be considered more than just wearing and tear a good size hole in the wall in one of the be... Latest reply by Verona25

Am I right to be suspicious of a request for the front of the house? Latest reply by Fiona256

Hi there I have a guest who wants to stay with me for 5 weeks. His house needs remedial work and his insurance company is happy for him to seek alternative accommodation. But the insurance company wants to pay me directly. How do we work this out? Kind re... Latest reply by Ruben609

    Hello, I do not know what to do about this situation and I do not want to take Airbnb to court, I want to continue our business relationship. I had a guest that appeared to be mixing drugs, whiskey and beer. He had a mental break down and totally tras... Latest reply by Elizabeth4093

I have been a super host on separate occasions over the years. Now I find Airbnb have let me down badly. A woman booked 3 nts and on the first night at 10pm she cancelled and did not turn up with no real reason. I am set on firm bookings. She sent me an a...

Hello, Not sure how to go about promoting a 2 night stay and set pricing? Our home is 2 full bath and 3 bedrooms. We have been promoting individual bedrooms with shared bathroom and a private bedroom suite with private bathroom. Not sure how to list the ... Latest reply by Mike-And-Jane0

Hi, I am a new host in Niagara Falls area of New York. I have started my hosting by the end of July but I am not happy with the number of bookings that I am getting. My rate is lower than the rate that was recommended by Airbnb for the similar apartment i...

I can’t figure out how to calculate a special discount. I want to offer $1000 off but I can’t tell how to do that. That is, how to make sure the special discount amount compares to the current amounts calculated. Latest reply by Emiel1

Hello fellow hosts, Given the summer I've been having, I don't know where to begin. It's been one thing after another, enough to make me question this business of AirBnB. I rent out my next door ADU. It's a charming little apartment, nestled in the tall t... Latest reply by Greystone0

We have a rental that sleeps 6. There are 2 bedrooms with queen beds and a sleeper sofa in the living room. There is an additional sofa in the living room space. I have a customer who booked 6 months ago. She emailed this week to say they would need an ad... Latest reply by Jennifer5641