Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Sorry for sideways pix, didn't allow rotate upright. Question for me is liability if I try providing either a grab bar that uses suction cups or mat for inner tub floor, both which I feel increase liability, should a guest swing from the suction cupped b... Latest reply by Brian2036

I have a bit of experience with this but was just wondering what other hosts' perspectives were on the subject. I've always had photo shoots at my home because I'm a magazine editor so have lots of industry contacts, plus the house has been listed with a ... Latest reply by Declan10

I had my first experience with this situation, where a guest left a small bag at the home containing overnight items and (yes this is true) a teddy bear. The following morning our housekeeper discovered the bag, took a photo of it, and sent the photo to ... Latest reply by Mike-And-Jane0

When I started Airbnb-I read someplace that the advice was to do all white towels. I do have a black little wash clothe with "Make Up" monogrammed on it for female guests. Anyway, so lately over the past couple of months, I've had a lot of ruined white to... Latest reply by Kevin2172

Hi,I have 3 guests who had checked in on 13th march in my apartment in Malaga, Spain. At this point WHO has already declared the pandemic. After 3 hours of my guests checking in, they had decided they prefer to return home after all, due to uncertainty wi... Latest reply by Vicki435

Hi, all. I am new to here. I have been hosting for 2 months and got 3 bookings so far. Today customer checked out my unit. They left my unit extremely clean even vacuum themselves. But they took saucepan with them(I can't find anywhere). I tried to contac... Latest reply by Barbara2519

Hi, I would like a fast payout method. I'm often waiting a week for money to hit the bank. Then the banks are closed on weekends and I can't pay people in a timely manner. Could you add Zelle, Revolut or Bitcoin Lightning for ~instant transfers? Thank yo... Latest reply by Mike-And-Jane0

I’ve had a number of guests book last minute such as with wanting to arrive in minutes or in a couple of hours. I really don’t like that Airbnb says you have to say why you won’t book them and that you owe it to them to provide an explanation. I have my s... Latest reply by Mike-And-Helen0

Hello everyone, I have a question. I am having a very bad experience with a guest. I do not provide essential, as is expressly stated in my ad, however, the guy asks me in dm if there were towels and sheets and I replied that I would provide them without ... Latest reply by Sarah977

Fiz um reserva, a reserva foi confirmada e no dia o anfitrião não apareceu para o check in e falou que não aluga mais o apartamento dele pelo airbnb, entrei com uma reclamação já fazem mais de 3 dias e até agora nada. Latest reply by Emiel1