Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Lately guests have been disrespectful in the extreme. I've decided to discontinue hosting after existing reservations complete their stay. Since Airbnb offers no help whatsoever, I have decided to pursue legal action against the offending guest. As I... Latest reply by Sarah978

I am leaving Airbnb for good and this is because of blood, stress and risks. The story must go back to my daughter with Airbnb. My daughter was an Airbnb host since 2013. She was superhost for a couple of time. Our first trip to Europe as a family was boo... Latest reply by Helen3

Hello,shortly after a group of guests arrived at my house I realized it may have not been the best idea to accept their bookings. They have been smoking in my house non stop although I have a no smoking policy and I also sent a reminder txt to the guest w... Latest reply by Mariam160

Hello fellow Airbnb hosts. I recently stumbled upon this community, had no idea it existed! My cousin and I own a few places we recently put up on Airbnb. We noticed we were getting quite a few of the same questions from guests: how to use the washing mac... Latest reply by Debra300

My daughter was host and many times Superhost since 2013. She has 10 listings, some shared, some not shared, all in the same building/area. The story I am going to tell you is factual. We have documentations and legal statements. This horror story started... Latest reply by Elena87

I have been hosting for few years already and i’ve had many guests so far and i have never had any problem until i received email on Saturday July 4th from airbnb community support stating that incident happened with recent reservation and they limited ac... Latest reply by Helen3

Claire6:26 AMHi I’m looking to check into a place on Tuesday. I know that area very well I would like to reserve your place I have cash though is there anyway I can meet you in person maybe today or tomorrow and give you cash for at least the first coupl... Latest reply by Helen3

I've heard rumors of hosts being punished for enforcing house rules. We have a strict no partying or no extra guests as our rules.As of late and due to covid we've seen a lot higher up tick in local guests staying in the unit rather than travelers. Which ... Latest reply by 丽萍0

Dear hosts,Recently, we experienced a flight cancellation that made us unable to reach a destination (Paris) until the following day.The host was fairly new (4 reviews), out-of-town, and had no one to check us in the follow two days. Thus we had... Latest reply by Mika8

I just started out with my Airbnb and put a great deal of money into it I also did the special cleaning for Covid requirements the place is spotless and beautiful!. My first people brought two large mastiff dogs even when my listing said No Dogs.. I g... Latest reply by Huma0