Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Airbnb did not auto send guest checkin instructions. Last guest I had it came up in messages Airbnb checkin instructions sent to guests. How do I manually send them now. They were customized instructions with pictures of each room codes nicely. What now j... Latest reply by Dale711

I currently has a guest staying at my property and wont leave nor paying rent for more than a month. Should we call the police? Not sure if we can go inside the house without warrant? Airbnb has been notified, but still waiting for response. Latest reply by Elena87

Hi guys! I'm brand new to hosting and have my first guest arriving tomorrow. I've been mulling over potential scenarios and how to handle them and am at a loss 1. If an appliance breaks during a guests stay, should it be repaired while they are still the... Latest reply by Jasmine343

I have a guest for 9 days who I feel I'm having to teach/have some ettiquette. He had only positive reviews so this has been very frustrating.Left damp towel post-shower on leather sofa,Took up 2 parking spaces,Opens & closes doors so loud it can be heard... Latest reply by Dale711

Buonasera, io ho effettuato una prenotazione a Roma con partenza prevista per domenica (oggi è venerdì). L’host non risponde ai messaggi di airbnb e il numero di telefono fornito risulta essere spento o non raggiungibile. Ho provato a contattare l’assiste... Latest reply by Sarah977

Hi, We are brand new to AirBnb (as hosts) and just listed our property a couple days ago. I had a "request to book" by someone who did not meet our instant book requirements. The request message sounded nice and I was comfortable with the booking and acce... Latest reply by Kath9

Hi, I haven't hosted since March of 2020. I am looking into getting back into making my two rooms available. The cleaning list is overwhelming. My concern is shared spaces. Guests normally either follow rules or they are careless and don't. The two r... Latest reply by Anonymous

I am approaching three years of hosting and the one situation I have never faced is having to call the police on a guest, be it for criminal behavior or to have them removed from the home. In around 185 formal bookings, only *one* ever even approached ca... Latest reply by Anthony608

Hi, We rented to four construction workers for four months, and discovered they are keeping a motorcycle in the living room, leaking onto brand new wood-look flooring. They refuse to park it outside, although there is a fenced backyard and a locked shed.... Latest reply by Dale711

It seems that the guests are getting the messages and they're not sitting in the queue. They're just not showing up on the thread on my end. Anyone else having this experience?