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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Brand newbie ABB guest came to our space and tried to get in while our current guests were still there.... Newbie ABB guest does not have a check-in for another day. Assumed because we sent the code they could use it. Ay yi yi. We usually send the codes w... Latest reply by Suzanne302

Had to contact CS to authorize refund for guest cancellation (because the "authorize refund" button went away). Two CS reps later I was treated to a new height of absurdity in the florid language style of current reps: "I hope this message finds you in gr... Latest reply by Nick

I have reopened one of my houses after one year long term rental due to the pandemic. Originally I did not do much with it. I did not know if it would bring much money. Most of the furniture was from second hand store, paint was pretty bad throughout. It ... Latest reply by Kelly149

Hi all,hope everyone is well, and starting to come out the other side of the last weird year.Was going to be a rant, but probably more constructive to compare if we have a right or wrong sort of guest.And how we can deter the wrong 'uns even when everywh... Latest reply by Sarah977

For long-term reservations, travelers pay in 1-month increments. They pay the first increment (the first month) at the time of booking. When does Airbnb receive the other ones? How many days before the beginning of the month exactly? I know myself when I ... Latest reply by Jakub---Boris0

For long-term reservations, if there is a payment problem (if a traveler does not pay the last month for example), can the deposit be used to solve this payment problem? If there is a payment problem and the traveler refuses to continue paying, what are t... Latest reply by Jakub---Boris0

You can choose the language of the programmed message. Does this mean that it is possible to send programmed messages in the language of the traveler? To be clearer: if I prepare the same programmed message in the twenty languages in which my announcement...

What would you make of a guest who left a note in your book that your home is cute, but its not as good as one they will soon be purchasing themselves as a vacation spot? My husband just kind of chuckled. Why would anyone do that? Do you ever get the sens... Latest reply by Sarah977

I leave cookies or some other sweets for my guests with a welcome note. Someone checked in on the second of this month. The only communication from the person: the cookies you left is best before may 2021. And a picture. Not even- thanks for the cookies b... Latest reply by Dimitar27

I have a 2 unit airbnb, one lower and one upper. I receieved messages from the guests in my lower unit who are in their 18th day of their stay that they have heard arguing all day from the family upstairs (they checked in 3 hours ago), as well as screami... Latest reply by Oscar16