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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We have been a super host consistently for 3 years. We have returning guests. This morning I went online to update our calendars and found that we were suspended. I called the Superhost line and they had no information. About an hour later we received ... Latest reply by Stephen1004

Hi there! I am new to hosting and recently had guests that left tons of trash and our kitchen needed a deep clean after they left. Can you charge a cleaning fee afterwards and has anyone ever had to do this!? Latest reply by Erin9139

I often use Paypal as my payment method when purchasing things online so I don't have to enter credit card information. In Paypal, I have the preferred payment method using a credit card. I do also have my bank account linked to Paypal but I never use tha... Latest reply by Jessika52

Guest’s public review:“Suzy is not part of all that. They switched up on me with a Christina. Almost whooped my behind, and her kids and associates were helping her.”Guest’s private note:“I wish I actually meet Suzy. Never did.”What happened during the st... Latest reply by Allie269

Hi my listing already 6 months everything running smoothly for the first 5 months than now it seem stuck ( no more bookings ) even i get “ guest favorite “ alredy put extra discount and last minute discount but seem didn’t affect any advice? Best Regards Latest reply by Eni9106

I've been hosting for years and in different countries.Many times a guest breaks a rule, they make retaliatory reviews. Other OTAs have clear policies and they enforce them.I understood that AirBnB created a retaliatory review policy a couple of years ago... Latest reply by Erika1438

Airbnb recently denied my requests to remove a biased and retaliatory review after a guest left a false and damaging review purely because I submitted a legitimate compensation claim for her repeated violations of house rules. This is my situation and an ... Latest reply by Erika1438

Hi there,I booked a non refundable booking on Feb 15th then had a health flare up (I have been sick for quite a while) 72hrs later. I understand the policy, but I did reach out to the host for any exception or date change exception. My trip starts Mar 1st... Latest reply by Katherine1357

My amazing house cleaner suddenly went MIA. I'm looking for some recommendations. Please only rec someone you have used and trust.ThanksChris Latest reply by Danny862

my current guest booked for one person but came in a group of 11 people. This is a clear violation of my house rules which clearly stated. What can I do for the balance due to the difference head counts in booking fee? Latest reply by Emiel1