Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

I have been really focusing on the guest experience aspect of my rental units lately. Reading, responding, and documenting positive and negative requests for improve ent suggestions, re-developing my processes and procedures to make them more guest-friend... Latest reply by Huma0

Hello Jenny!I have recently introduced a new independent way of checking in guests, where guests check into the apartment completely independently by sending them the code from the front door of the building and the code from the key safe. After booking t... Latest reply by Quincy

Has anyone been sent an email from airbnb to update their payout method by May 25th? Not sure if it’s a scam. Latest reply by Quincy

I am unable to update my bank account details, which are out of date because I can't complete the 2 factor authentication. It always asks me for a code which I can't access because I no longer have access to that phone number. When I ask it to send an ema... Latest reply by Alexander1315

I have a guest staying with us for 3 weeks. I noticed he was new to Airbnb and I accepted against my better judgment since my Husband said he would be at home most of the week. I was reassured by the fact that he was very polite when messaging. However, i... Latest reply by John2406

Hi just had a booking but they have covid 19 and want to quarantine in my log cabin Is it still against air bnb policy to not allow this ? Latest reply by Mike-And-Jane0

Hi everyone - new here, but long-term guest and part-time host for a while now.Cannot believe I did not find this treasure trove of insights before!But I did now, so here is my question…Have your guests ever asked you about where you bought a lovely piece... Latest reply by Tyson-and-Maggie0

my apartment was booked for a 5 days by a guest (A) on behalf of 2 girls (B) who were coming from abroad. The girls where ok and left the house in good condition. I asked them to "leave the key in the apartment and just close the door". They decided to... Latest reply by Amanda660

Hi fellow hosts, Can any of you help me find the right words for telling someone that the reason I am declining them is because of a previous bad review?The bad review said they were noisy, parting until 3am and brought 3 more people than they put on t... Latest reply by Frontdesk8

Hi I booked an airbnb out of state and the host asked for my home address and my email. I was wondering if it's normal for an airbnb host to want to know my personal home address as I don't see any reason for it. "Can I please get your full address and... Latest reply by Valerie238