Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Just having some trouble with a host and not sure where to go about it anymore.. Stayed in the airbnb for 2 nights. Very clean accurate presentation in the pictures so that was very nice. However only 8 certain people were allowed in the house and they ha... Latest reply by Huma0

Hi. I’ve just accepted a reservation from someone with no previous reviews with ABB and now am getting anxious about it. I’ve hosted once before with no problems (he had previous good reviews). This person says his party will be him, his wife and 2 child... Latest reply by Anonymous

I was surprised to discover (after hearing them) that my guests arrived with two dogs, never disclosed to me. My listing specifically states NO PETS, and my house book reiterates that, due to allergy and cleaning issues for future guests. When confronted,... Latest reply by Mark116

Hi everyone, What if user did not book but asks address of the apartment? Is it fraud? Latest reply by Gwen386

Hello everyone, I have been hosting since 2014 and have had more than 180 stays in my home. My experience has been overwhelming positive and I have been fortunate to maintain Superhost and a "5" overall rating during my entire time with AirBnb. However,... Latest reply by Diana2015

I am uncomfortable with my current guests in my shared space. It was mostly personality differences, but they just had sex in a common area of my home while I was clearly still awake. I am considering asking them to leave before their reservation ends in ... Latest reply by Amoreena2

I just got my first bad review as a guest. I have 20 reviews overall. The host said that I allowed my dog on furniture, did not mop the floors and had extra guests over. I did all the above. The dog: I allow pets on furniture at my Airbnb's. It is not... Latest reply by Robin4

Can someone verify if a guest can actually invite third parties to live during his stay with us being notified ? As according to Airbnb it’s ok for them , to me it’s not . Especially when a guest time to leave and he actually leaves to the airport and he ... Latest reply by Helen3

Today I had a booking request come through for 3 nights. I accepted the request. But the guest never finished the payment information, and p the booking says awaiting payment. No the rental suite has been blocked off for the entire weekend preventing oth... Latest reply by Peta7

Hie teamCan anyone help me, I have two Payoneer accounts. One is connected to Airbnb and that's not the one I want to use. How do I remove it and add the other one as a payout method? Latest reply by Emiel1