Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi I've just had a booking from someone who's profile pic does not really show the persons face as required by airbnb ..the guest also has no reviews (i've just turned on reviews in guests settings) I'm not sure how to approach this .. i've messaged gue... Latest reply by Charlotte196

Hello fellow hosts, as a newbie, I wanted to ask a question. From my understanding, the evaluation period for superhosts takes two weeks from the end of the evaluated period because that's how long guests have to complete their reviews for that period. ... Latest reply by Mariann4

Hi all I'm wondering if anyone can give me some pointers here. I have been hosting for 1 year and most guests have been pleased with my place. Its definitely an older place hence the price is cheaper and I have all the photos to show. I had a family s... Latest reply by Welcome0

As seems to be common with many other hosts, I am finding that guests are quite happy to stay without leaving a review. I have tried a few different things to encourage reviews such as sending guests a message after they leave to notify them that I left t... Latest reply by Vanessa-and-Kurt0

Hosts have fixed check-out times but guests sometimes remain in situ beyond the check out time particularly if they have later flights to catch. I have re-itterated check out times, generously given a couple of hours extension without charge if it's conve... Latest reply by Huaai0

Does anyone know how I can accept a booking that's for two nights when my minimum stay is set for 3 nights? Any help will be very welcome. Thank you Debi Latest reply by Andrea9

A couple months ago I had a guest make a reservation for my house in Virginia for somewhere between 9-13 people. My rate for that weekend was a set weekend rate and NOT based upon the number of guests. He did not question the rate and the booking was made... Latest reply by Linda108

I have instant booking ON and my checkout time is set to 12:00 pm (before). If someone wants to checkout very early in the morning, I am unable to go and receive keys at 5:00 am (example). The term "check out before 12:00 pm" means that a guest can ch... Latest reply by Phyllis21

Hi everyone. I booked a stay for 3 people about a month ago. I recently contacted our host asking if it was okay to have a fourth person stay with us. The host said it was fine, he understood our situation and would make an exception. He asked for anoth... Latest reply by Cynthia-and-Chris1

I initially listed my property with a flexible check-in and 5 PM check-out. I do keep a gap night in between guests, so I have all evening to turn over the unit even if the guest is arriving early the next day, but I'm finding that I want to build myself ... Latest reply by Helga0