Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello community, My 1st ever air BNB guest just checked in last night, may 25th 2020. The next day, I went online to check my outdoor surveillance because I had not had a notification in about 12 hours And the system told made the camera was disconnecte... Latest reply by Mark116

Hi,We have this guest who is booked for a month. It is just a private room on the second floor whose bathroom is shared by guests of another room(which is currently unoccupied). We have a guest coming tomorrow so I went upstairs to do a clean up Of the ot... Latest reply by Helen350

Hi there, I was just wondering what kind of punishment would a host receive from Airbnb for asking a guest to cancel a reservation and pay them directly instead of using the app? I am having some ongoing issues with a refund and the host is encouraging ... Latest reply by Lou87

We typically provide coffee, tea, sweeteners, olive oil, and filtered water that we leave in the unit between guests. I assume that we should not do this during COVID-19? And what about throw pillows, wool blankets, and even the books that we typically ha... Latest reply by Sarah977

Hi guys, I am new to airbnb, and I have now got a few guests lined up, and hopefully more as my calender gets closer to opening up. I have a slight situation right now, where a very reliable and trustworthy tenant has requested to stay a little bit long... Latest reply by Ian-And-Anne-Marie0

HeiJeg har nettopp laget ut en ny utleie sted Jeg har problem med å legge utbetaling metoder Jeg vil motta pengene fra Airbnb i NOK kroner Kan Du vær så snill å hjelpe meg med å løse problemet. Tusen takk Med vennlig hilsen Diana Dao Tøn

Our property manager and house cleaner let us know that the guests who left today did damage to the whole downstairs flooring. They had two dogs and it appears that one or both of the dogs’ claws did quite a bit of scratching up of the floors. Mopping and... Latest reply by Anonymous

I received my CSV file today. Here are 4 big issues/mistakes I discovered: Reservations cancelled before 03/15 were refunded to guests in full however were not part of my payoutMost of dollar amounts make no sense and do not match the reservation amount... Latest reply by Breccia0

I know Bezos is selling plants wall pockets, the problem is how to grow them up. What we need, need permanent led lights? what's the rules to grow them strong inside a flat? Could we grow basil, sage, parsley and so on or just plants which are in the habi... Latest reply by David6824

What's a good way to handle unexpected extra guests without getting a bad review. My house rules state their is an extra fee for unregistered guests but people either don't read or think they can get away with extra guests. Any ideas? Latest reply by Mark116