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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi all, I’ve been hosting for six months and have been recently blessed with a couple of one week stays is there any advise/recommendations out there wrt towel allocation per guest per one week stay? Btw I’ve moved from bath towels to bath sheets Than... Latest reply by Anonymous

I have a guest inquiring about a 2 month stay with an ESA dog . We have no animals and a no pet policy. Sadly our one experience with a pet was absolutely awful. It was not a support dog, just a French bulldog smuggled in by guests. They left it locked... Latest reply by Carol7236

I told the host that the kitchen was clearly not cleaned up for a long time, because when I entered the apartment there was a rotten bread in kitchen cabinet. Anyway I do not like to leave a negative review so I gave the lady benefit of the doubt. And as... Latest reply by Kate867

I guess it's human nature, when you do something, you are critical of the way others do the same thing. I have do doubt been guilty of it myself! But I think as hosts we should try to be less critical of others who are maybe doing their best. A recent ex... Latest reply by Inna22

Guests are not leaving Latest reply by Anonymous

About 15 years ago, I started volunteering with our local tourism commission, and I served about two years in a regional tourism development board. While I was doing that, I heard a lot of things that led me to believe we needed a customer service trainin... Latest reply by Gillian166

... the guest CLEARLY makes a mistake???? I completely get it that they don't wanna allow review chages BUT when the guest leaves a great review and wants to come back but makes a mistake with the star rating WHY is it impossible to change it? It ruins ... Latest reply by James413

Hi,My instructions to guest say, "Check in is at 1:00 unless other arrangements are made." Sometimes it's no big deal. Today, I had a guest arrive and let himself in at 730 am. I went over and knocked to see what's going on and he called out (without c... Latest reply by Huma0

Hi Everybody! I created a digital guide (PDF FORMAT) for my guests with all the information about the apartment, things to know about the place, how to arrive to the place , where to get the key, touristic information etc...I use to send by WhatsApp this ... Latest reply by Stacy341

My Airbnb is a small one bedroom flat in great location, even though it is always clean, it is not exactly the most modern and newly refurbished, however due to that I keep my prices very low and hope that the guests will understand that even though great... Latest reply by Huma0