Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I would like help crafting a review for a guest please. I am a newer host, so please be gentle with me. This guest has only 1 review: a stellar, glowing review from a stay with his family, in which they left the place spotless. For my part, this guest ma... Latest reply by Sarah977

Making sure I am being reasonable here. We had someone contact us wanting to book our cottage on behalf of her daughter, who is a honeymooning guest. I said we couldn't accept 3rd party bookings but I was happy to host her daughter and invited her or t... Latest reply by Cave0

Just had an unreal guest experience...soooo bad and fear leaving a review but want to warn others Latest reply by Vivian860

After having a year with an almost every time empty flat - although putting in already a very cheap price - I finally got a booking for 28 days while Christmas and new years eve (normally the most popular time for bookings in my location). Today the gue... Latest reply by Vivian860

I've been hosting #NantahalaVacations for several years and have come across this problem multiple times. This past weekend, despite having a rock solid cleaning team, a backup team, and a backup to the backup team, nobody was available to clean between g... Latest reply by Helen3

A friend came across an adult movie shot at my apartament by a guest. I contacted Airbnb and they requested proof of it, which I provided, since then Airbnb hasn't replied to my emails, it has been over two weeks already. I requested the guest to be expe... Latest reply by Sharon1014

A guest checked in with a service animal, however that animal was a cat. They were aware i was under the impression that it was a dog. I have a feeling this is a guest i have had issues with but they keep signing up under different names. Can i charge fo... Latest reply by Jen29

Hey Everyone,My husband and I are new to Airbnb - we are in our third month and so far so good! Our experience has been positive as have our reviews. Unfortunately today has been stressful as our current guests have contacted us to say one of the two air... Latest reply by Colleen253

Last week I have had one apartment in Paris literally trashed by a gang of criminals that organised a 2 nights rave party. The reservation came from a profile with Id and phone verification, and most disturbingly, with several 5 stars reviews. They pres... Latest reply by Michelle2475

Добрый день, поменялась карта, к которой были привязаны платежи. Поменялась в связи с окончанием срока действия. "Завис" один платеж, как мне его перевести на новую карту? Спасибо Latest reply by Emiel1