Help

Quite odd situation today: I received an email from Airbnb’s 3rd party payout provider Payoneer stating that a given payment did not go through becauce of wrong bank account details. I checked the amount informed and found out that I had already received ... Latest reply by Linda108

Hi, Our circumstances recently changed and we're unable to turn our rooms around in time for consecutive day bookings. We have 3 listings in our house (2 spare bedrooms, guests can book either room or both together). I can see that you can set a preperati... Latest reply by Luke74

I am about to have my first guests, they will be staying in a spare room in our home for 7 days. How often would you change linen and towels etc, would I go in and clean bathroom everyday while they are staying?? Latest reply by Alice567

I have just opened our Airbnb - so new to hosting. Our first guest left two day's ago. He contacted me to let me know that he can't leave a rating as there is an error message saying he is not permitted and does not have access. Does anyone know why th...

Hi, I just booked with a host for 1 night and it was a one night minimum. I paid the deposit and now after a week they are telling me that I have to book another night because these dates they want minimum of two nights. I have a tight schedule and have b... Latest reply by Linda108

I want to reemburse the host for postage when she sent me some forgotten items, but when I go to resolution and try to Send Money it says it is closed. Latest reply by Jeff158

I made a booking yesterday at 6:40 PM and the cancellation policy is Strict (grace period) which allows cancellation with full refund within 48 hours of booking. However when I click 'Cancel' I get a pop-up message saying "Unfortunately, the cancellation ... Latest reply by Sally221

Hi, I'm a noob here, first time booking at airbnb.So I was trying to book an apt, using the delayed payment option(2 installments) and this message appeared after I clicked the pay button: "Let’s try that againUnfortunately, a server error prevented your... Latest reply by Steve143

Hi,I have a customer due to stay for a month in our condo, but I can't find any details thrrough Airbnb as to who is responsible for paying the water and electric bills. Its the electric I'm more concerned about, as if the air conditioning is left on thro... Latest reply by Carla-and-Jose0

Recently I have had guests request my home whom I think may not be compatible (one has a parent who is coming---my rooms are on the third floor. Another is coming to exhibit artwork at a convention. My neighborhood doesn't permit truck overnight parking... Latest reply by Quincy