Help

The guest wanted to check with friends even though I preapproved; I am messaged to say I did not respond in time

Hi, Community,I am a prospective new host. I would like to rent my home while I am traveling and have a local property management company do the changeover cleaning and greeting of guests. Can the company sign up with Air BNB to be paid automatically thro... Latest reply by Helen3

Trying to get more details about a listing so we can book it. We just get an error message every time we try to send a message. The help section is less than helpful--we match all of the criteria mentioned (minimum stay, available dates, verified profile,... Latest reply by Cynthia-and-Chris1

Hi, A guest cancelled a few days before getting to our place. Our moderate cancellation policy is to keep 50% if cancellation occurs less than a week before arrival. The transaction is in the "upcoming payments" section, and it has been for more thn 10 da... Latest reply by Cynthia-and-Chris1

Hello the statistics of my airbnb account are getting crazy. Last month they mentioned 755 views and 42 requests and this month they indicated already 150 views and 1 request when at the sa time I didn't receive any request neither lzst month nor this mon... Latest reply by Christina156

I have now tried to upload a profile photo via the following methods: PC (using chrome, firefox, etc etc...)The AIRBNB app on my android phoneThe AIRBNB app on my wifes IPhone Ive tried selfies, photos already on each phone, photos on the pc, uploading ne...

i am trying to upload jpeg pic of my house but i m unable to upload this. what should i do Latest reply by Louis55

help! I've been an airbnb host in mexico for more than a year and am just learning that our listings (all 15) are only on the airbnb.mx website; and yet other condos here in our complex are on the regular airbnb website (without the .mx). How can I ... Latest reply by David126

I accepted a guest (my first) without any information about him. I now see that all my other guest request are in multiple sentences. I don't know where my guest is coming from and he is due today. I asked him to call me to give him the address and loc... Latest reply by Pamela149

Hello,A recent guest keeps asking how and when he will be refunded his security deposit money. Can anyone help? As I've not had this issue before, assume it is refunded automatically, but he left two and half weeks ago...Thank you Latest reply by David126