Help

Hi,I have a guest with a booking made 3 weeks before arrival and then guest ask me to cancel 4 days before arrival. The cancellation policy is setup strict. So, the guest just loose all (in my case $39, not a big deal).Now, the host is upset and send me s... Latest reply by David126

Hi there, I have noticed that the prices of my rooms changes from the amount I have set in the pricing settings to what gets shown on the public listing. For example: One twin bedroom is $45 per night for first person but on the public listing it's $42. A... Latest reply by Anna-and-Philip0

My listing under Amenities section shows that my place is pet-friendly but I have not offered a pet-friendly rental and can't see where to adjust this in Amenities section. Has this happened to anyone else and can you offer help? Latest reply by Lawrene0

I need advice. I rent out my entire condo in a ski town and my guests just checked in for the night. He is upset because it says in the listing there is a free bus around Steamboat. There is in fact a free bus around Steamboat and the listing says "There ... Latest reply by Dede0

Airbnb undercharged my guests and underpaid me. My guest refuses to pay as it was the fault of airbnb.I was paid for 2 guests but 4 stayed. I hae gone to resolution centre but guest won't pay and airbnb don't reply to any of my questions or requests. W... Latest reply by Monica4

I accidentally inserted the incorrect payout information on the payout page and airbnb have now sent the payment to that account. I have now corrected the information but how do I get that payment sent to the correct account now?ThanksGillian (new host) Latest reply by Gerry-And-Rashid0

I live in a home and we are renting the entire upstairs (2 bedrooms and a game room). We want the listing to reflect this but we are only allowed to list one bedroom or entire house. We opted to list this house as 1 bedroom and then put in the descripti... Latest reply by Rosalie-And-Kevin0

Hi, I just listed a place and it's on but cannot be booked for a whole week. I thought initially that Air BnB took some time to review the listing but it's active, and it doesnt make sense to review something that is active. Why is the first booking avail... Latest reply by Ale21

Hi!I'd like to buy a couple of gift cards for my friends but I don't have their emails...aren't there any other ways of purchasing them?L. Latest reply by Lawrene0

i had a guest checking in and checking out after 10 mins. when i asked if if everything was ok he just said the place is no good which i don,t know what he means by that. i think the guest was expecting to be staying alone in the apartment. what i wanted ... Latest reply by Emile2