Hosting

We had a long trip (over 50 nights' stay) last month. For some reason, the guest wants to cancel this booking after they checked in, due to our cancellation policy, which is the strict policy, guest cannot get a total refund. Moreover, one case manager na... Latest reply by Anonymous

Hi there,I wondered if anyone has any advice. I listed 2 properties about 3weeks, it has been going really well, rooms were booked almost constantly when I made them available. It was so busy, that I reached superhost status within 2 weeks! The listing sh... Latest reply by Yasmine57

Is there a good way to make it clear that you ban guns in your home on your listing? Latest reply by Sarah977

I have written about this before in different contexts, but it continually happens, and with 33 rooms, I host here, it becomes a significant loss of revenue.Guest reservations are insured against our revenue if the guest has an extenuating circumstance, w... Latest reply by Anonymous

HOSTS BEWARE.The worst guests criminals will be staying in your house if you provide the SELF CHECK IN , since anyone who has access to airbnb account may come or share it with anybody in the world now.. If bad guests see that you don't provide access to ... Latest reply by Costa2

Hello,I chatted with customer service but there is no mechanism to resolve my issue regarding superhost status changes. I was informed that I lost superhost status and I believe the algorithm used to calculate this is flawed because it gives equal weight ... Latest reply by Anonymous

I logged in to my listing this morning, and I saw the new Rooms and Spaces options, so I thought I would go ahead and fill it out. No harm, right? Wrong!I entered that there is one bedroom in my place, which is accurate: there is one bedroom with a bed an... Latest reply by Roy122

I have a strict “no smoking policy”. The guests were seen smoking in the apartment, admitted it and were asked to leave by Airbnb the next day for violation of the rules. The apartment was found stinking of smoke with trash everywhere, broken items and al... Latest reply by Mark-And-Jamie0

I had this happen last month. A local 22 yr old male. 3-night booking. Seemed all ok until the first evening when he texts me to say he's staying with a friend as they are going out drinking. This is after a number of back and forth texts from him saying ... Latest reply by Mark-And-Jamie0

We have a condo in Kihei, Maui, and are doing very well in our renting. We get great reviews, and these are the some reasons why. We are very responsive to any problems, that come up. That seems to create better reviews, if you are. Except if we are trave...