Hosting

This is my first time receiving a guest in my hose, but my concern is the lady who made the reservation looks different than the one who arrived to my house, what should I do, can I request her ID?Veronica Latest reply by Annette33

It's raining heavily and warnings have been issued for flash floods/ landslides in Sri Lanka. A guest just booked my place via instant book. He now wants me to cancel the booking saying it's the host's fault (that the area is flooded). He says if he can... Latest reply by Rosita11

I host guests in Bali, Indonesia, where Google maps is far from accurate. Setting a location pin does not often translate to the correct address. We managed to make a pin and a listing address that approximated the location, and it worked for a while.... ... Latest reply by Branka-and-Silvia0

Hi, I am unable to cancel a resevration from a guest...The last step shows a error message "there was a problem processing the request". Do someone know what to do in this case? Thanks Latest reply by Mary54

Hi allA guest wants to cancel his reservation but i dont want to give a full refund before i try to sell the room to anther guest.How long do i have to issue a refund. Can it wait a couple of weeks or more? Thanks Latest reply by Anonymous

I have been hosting on Airbnb for about 6+ months now and I am a Superhost as well. Airbnb community is an excellent concept and benefits both the host and the guest. The goal of being a Superhost (and maintaining it) keeps the host on their toes which gi... Latest reply by Daria20

Hello, I need some help with a few questions. My listing has checking time is stipulated between 12pm-5pm/ which is already pretty flexible. I however, try to be as accomodating as I can and I have let guest checking as early as 8 am or as late as 9pm if ... Latest reply by Alice218

I had an Airbnb guest check into my Florida house 21 days ago, and have not heard from her since. Her stay is 30 days long. I am not in Florida this month. I have been sending messages through Airbnb, text, and phone messages. Despite my gently escala... Latest reply by Annette33

my guest is trying to pay by master card but she tells me that the only option that seems to be open to her is visa card,she is in Aurtralia, where you'd think that paying with a Mastercard is accepted, I don't understand why that is not showing up as an ... Latest reply by Daniel653

HiI had a month blocked out on my calender but a booking has appeared in it. I have instant booking on so had no option to refuse before. If I now cancel, I will lose my superhost status. Has anyone had this problem before? Have a done something wrong? Al... Latest reply by Aidan3