Hosting

I had to cancel a gues as our boiler stopped working - no hear or hot water!I now need top send the boiler paper to Airbnb But I can not find anywhere how I contact them to show it was extenuatingCan anyone help Latest reply by Dee9

Hi all, We are trying to add a Co-host with help with managing one of our Airbnb listings... however the directions from the Airbnb help page do not work. The option does not come up on the left of the screen as the help page suggests it should. What else... Latest reply by Gerry-And-Rashid0

Hi. I have been searching quite a bit for this answer, but I've come up empty handed. I have Instant Book enabled on my listing, as well as same day booking option. As many of you know, same day bookings can present problems for us hosts -- especially th... Latest reply by Helen3

Hello Community, I have hosted a guest who did not want to stay any longer and I offered a refund after one night stay. That was 4 nights minus one night. I even transferred cleaning fee to their account privately.However, I never got paid from Airbnb for... Latest reply by Anonymous

Hey Fellow Hosts! I recently decided to open up my listing for the entire year (rather than just 3 months in advanced) with a minimum stay requirement of 28 days starting in May 2017. We like long term guests so the idea was to show up in their searches f...

Before the previous assessment which was around mid Jan (15 or 16) i met all superhost requirements (all were green and 100%) but still I did not get the Superhost badge, can anyone help Latest reply by Robin4

I have seen it numerous times that people use the terms "inquiry" and "request" interchangeably. Airbnb does it also, which is rather confusing, as I had thought that a request is something that definitely needs to be attended to asap, while an inquiry ca... Latest reply by Martha81

I am confused. I have gotten all 4 and or 5 star reviews from every guest, so why is my status in jeopardy? 63% 5 stars. 37% 4 starreviews. why is that putting my status injeopardy? i had to cancel a couple guests over the summer as my mother was dying o... Latest reply by Donna72

So, for the longest time, I'd get randomly dinged by reviewers for low "accuracy". I couldn't understand why- I had pictures of everything they'd use, in the places/positions they'd find it, and I had detailed descriptions for every part of the space, and... Latest reply by Charles88

Hi all One of my guests from a while ago left a really good review but properly made a mistake in the star pick, and marked 1 star.His review cannot be misunderstood: "Top location the apartment was spacious and clean Amit and idan are great hosts very he... Latest reply by Helen3