Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Well I feel very disappointed to have my first unhappy guest! She called me this afternoon after her first night in the apartment asking to cancel and refund the reservation. I have a 'strict' reservation policy on my bookings. She claims that there wa... Latest reply by Linda108

Hi, A guy called Jeremy *** is supposed to have 394 Facebook Friends. He asked me to host one of his friends, named Carlos, for a week. I accepted. Carlos asked to pay by bank transfer, and told us it would take a bit of time because his bank was in S... Latest reply by Michelle254

Hello, After lots of great experience with our guests and the services provided by AIRBNB we have now a very unfortunate case at hand. Our guest left the premises ca 2 hours after check-in as the property did not have air-conditioning. The property does... Latest reply by David126

Hello, So we have been using Airbnb as hosts and travellers since August and so far have had great luck with guests. This weekend we rented out our 1 bedroom/1 office apartment for what we thought were two nurses coming from DC. Nothing out of the or... Latest reply by David126

Hi all I'm wondering if anyone can give me some pointers here. I have been hosting for 1 year and most guests have been pleased with my place. Its definitely an older place hence the price is cheaper and I have all the photos to show. I had a family s... Latest reply by Welcome0

Hosts have fixed check-out times but guests sometimes remain in situ beyond the check out time particularly if they have later flights to catch. I have re-itterated check out times, generously given a couple of hours extension without charge if it's conve... Latest reply by Huaai0

A couple months ago I had a guest make a reservation for my house in Virginia for somewhere between 9-13 people. My rate for that weekend was a set weekend rate and NOT based upon the number of guests. He did not question the rate and the booking was made... Latest reply by Linda108

I have instant booking ON and my checkout time is set to 12:00 pm (before). If someone wants to checkout very early in the morning, I am unable to go and receive keys at 5:00 am (example). The term "check out before 12:00 pm" means that a guest can ch... Latest reply by Phyllis21

Hi everyone. I booked a stay for 3 people about a month ago. I recently contacted our host asking if it was okay to have a fourth person stay with us. The host said it was fine, he understood our situation and would make an exception. He asked for anoth... Latest reply by Cynthia-and-Chris1

Have any hosts been able to get the service fees refunded for their guests? Latest reply by Paul4