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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi everyone. I booked a stay for 3 people about a month ago. I recently contacted our host asking if it was okay to have a fourth person stay with us. The host said it was fine, he understood our situation and would make an exception. He asked for anoth... Latest reply by Cynthia-and-Chris1

Have any hosts been able to get the service fees refunded for their guests? Latest reply by Paul4

Hello! I often experience that some guests are very accurate and tidy and the others leave the flat dirty. It often requires double as much time to clean after such people. What to do? To write a bad review is nothing. To charge money for cleaning, ... Latest reply by Lizzie

Hi hosts, Just looking for your kind advice. We have some upcoming guests that would like to stay. Initially they said they were looking to come for work / leisure. After accepting the guests, they mentioned that they will need a work space (desk... Latest reply by Ange2

My current guests said they found dirty dishes in the kitchen and hair in the shower and sink but I know for a fact my professional cleaners that I hire did a great job as they do each time. My fear is that at the end of their stay, they will ask for a r... Latest reply by Heather40

We have been hosting our cabin for several years now and just recently had a guest who didn't respect our house rules and left our kitchen a mess. One of our house rules is to re-stock any food item that you use up, but to enjoy our fully stocked kitchen ... Latest reply by Sara2

Feeling slightly low after a very ordinary guest review when I went well above expectations, offering my best 25 years australian wine, lending best books, cooking, laundering, showering kids with gifts.... Yey amongst all my 5 stars ratings these the gue... Latest reply by Jennifer143

Hello to all my fellow Airbnb ers. My wife and I are Christian and we've always told our children that they were not allowed to have boys or girls in their rooms especially over to spend the night. We are at a crossroads as we want to honor our God and ... Latest reply by Lizzie

I want to tell Airbnb about a guest who misrepresented themselves, broke many house rules, and may have taken something from my home. Where do I contact Airbnb about this? And will they do anything about it? Latest reply by Claire77

how do I know the guest is not in trouble with law, or hasn't had a problem with other hosts? Is the verification an background check? I'm now having problems with the association manager. Latest reply by Helen3