Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi! I have 8 completed stays since listing Oct. 1st this year, all rated 5 stars, with 2 more bookings scheduled before 12/31. My question: Does the tenth booking with the guests checking out 1/1 count as a completed stay, thereby meeting the Super Host... Latest reply by Juanita130

How can we improve our booking rate increasing during winter time? Any suggest? Latest reply by Lorina14

What can I do when a guest refund amount is greater than the amount of the changed booking? Guest booked 8 days. On day 2 of their stay they requested to shorten stay due to a family emergency. I accepted request to change booking to 3 days. Now when I tr... Latest reply by Rebecca

I’ve been a Super host for 2 years. Overall 4.9 rating (lowest being 4 star review)178 reviews100% response rate 146 stays0% cancelation Airbnb suspended both listings and no one is getting back to us. They said someone would get back to us in 24 hours b... Latest reply by Cindy1507

How can I increase booking Latest reply by Alicia753

We recently had a guest request flowers, champagne, and candy for a birthday surprise. We agreed to the request on the condition reimburse us once we provided receipts. After their stay we sent the guest a payment request but it has been two days without ... Latest reply by Jordan943

Seeking guidance regarding a situation we are faced with- We are currently hosting an elderly couple who contracted COVID and are not feeling well. Their original check out date is within 6 days and they’ve asked if they could extend their stay while they... Latest reply by Emilia42

Good morning Community!I have a guest who has submitted a request for 6 guests but they will be 8.my house can manage 8 guests but of course the price will be higher.What is the best practice in this case, what should I do?Thank you for your adviceGiandom... Latest reply by Giandomenico7

Share resources in Arlington, DC Metro area. Share cleaning crew details with price, handymen details with price, and share if you can help manage while I’m out of town or taking family to a vacation! Latest reply by Paula

I’m elated to be rewarded Superhost status in only 5 months of hosting guests. I truly enjoy it and receiving feedback. Ensuring that guests are genuinely satisfied with the place is important.Feedback is needed for growth and improvement to be successful... Latest reply by Raheem16