Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi,I am currently hosting a guest that is having additional guests staying at the property, that they did not declare on booking.I do not want to mention anything while they are staying at the property as I fear they may damage it if they are challenged.I... Latest reply by Greystone0

When a guest books my property, they automatically receive a confirmation message. Where can I access this text to update/edit it? Latest reply by Shelley159

Hi guys! Just want some advice regarding something. I just received a reservation request from a guest. I am not willing to accept the request as this guest has quite a few number of bad reviews. All the reviews mention things like leaving the kitchen dir... Latest reply by Elisa

I have guests who asked me questions that were already in my check-in instructions, including photos attached to my instructions. I politely responded to their question but then I mentioned, "sorry about that, it should have been included in my check-in i... Latest reply by Bhumika

I have someone who has asked to change their checkout time from 3:00 p.m. to 5:00 p.m. I can't find anywhere how to do that. Anyone know? Latest reply by Afentoula0

Not only they violate the terms and conditions they advertise, such as your card wont be charged until the host accept the request, but also the customer service is the worst I have ever seem. Wrote in English, they replied in Spanish. The answer was just... Latest reply by Joelle43

Can anyone help me with how to register guests with the police in Ostuni, Puglia please? Apparently I need to get a login but I am trying to call them on the number on their website but it is not connecting. Latest reply by Elisa

what's my airbnb profile link ? Latest reply by Elisa

Hi, I feel a little unsure how to handle renters that leave the place a mess, do minor damage (such as cigarette burn in outdoor sofa, or hole poked in an indoor chair, or just don't take out the trash or take off the sheets. We have a large rental that c... Latest reply by Kitty-and-Creek0

We have set up a 1 day preparation time before and after. So the calendar automatically blocks check-out day to prevent a new guest from checking in the same day. Sometimes a guest want to extend their stay. If there are no future bookings that would over... Latest reply by Ernesto-Jose0