Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

What a joke. They claim they help but never discuss anything with you. They make decisions without completing a full investigation. As a superhost, these teams and ambassadors need further training and should be held accountable. Latest reply by Thomas4369

It seems Airbnb's customer support has hit a new low. I recently reached out for help with a simple calendar booking question: I wanted to know if it was possible to designate only September 30th or October 1st as check-in dates for the month of October.T... Latest reply by Joan2709

This is completely illegal, and needs to stop, yet I am receiving calls in the middle of the night (midnight, 1am, 2am, 3am, etc.) from Airbnb reps harassing me. I simply messaged a question to support a week ago - one question. I specified to respond b... Latest reply by Helen3

Hello, I am looking for a simple solution. I have some family coming to town, I want them to be able to book on AirBnB so that they pay cleaning fees etc... but I would like to offer them a special rate. Is there a way to do that with a coupon code? I can... Latest reply by Helen3

Only BEFORE AND AFTER pictures will satisfy the "policy" for proving that a guest left a mess or caused damage in your home. (and that's not all you have to provide) Always be cautious and prepared to prove a claim, because if you have your Air BnB for a ... Latest reply by David1111

A few weeks ago, my normal Host Dashboard layout completely disappeared from my opening page- to be replaced with a drawing showing an open page in a book, together with a message stating:"you have no bookings". Panicking, I quickly ascertained that this ... Latest reply by Bhumika

What is the first step with charging a renter for a missing towel and what if they are claiming it was not there when my housekeeper says it was? Any advice would be appreciated! Latest reply by Bhumika

Last night, I welcomed an Airbnb guest who had booked for one person for three nights. She arrived after midnight — with four additional people in tow. My listing explicitly states that no external guests are allowed, which I enforce strictly for safety a... Latest reply by Marie8425

Last time we had an issue with my stay I need to contact support. The call was not clear, constantly got cut off (for no reason), I assume the call center is very packed up and you can hear the people talking very clearly right beside the staff that calle... Latest reply by Joan2709

Please: why are my messages I am sending on AIRBNB in black background. I have tried to change my computer settings but nothing is working. Suggestions please. Latest reply by Joan2709