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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I’d like to report a fraudulent behavior of a guest. Sadly to this day Airbnb’s hands are tied to take any action on their side. I’ve sent the guest a letter urging him to pay within 8 days. Afterwards I’ll take legal action against him. Latest reply by Joan2709

We lost electricity (3) times during our stay July 21 thru 24th. Couldn't use bathroom toilets during outages.(well supplied water) A couple of our guests had to leave and search for a bathroom that was operational) One evening, we had to search for a re... Latest reply by Emilie

Can guest see host review? I see that you can see the comment of the host review but not the ratings or the "tell us what happened, available button options" on the reviews. I want to see what other host have rated me but I can only see the comment sectio... Latest reply by Emilie

I can’t modify my booking I tried for 1 h and I missed the window for cancellation as a result, can you let me know how I can proceed?Andreea Latest reply by Emilie

I've rented airbnbs for 10 years now. All amazing experiences. Have met some wonderful host and stayed in some beautiful homes. We recently stayed in a home that was spendy and upon check in we noticed it was not very clean. And when I say this I mean, it... Latest reply by Emilie

I would like to start a process where about 9 months after a guest stay (essentially 3 months prior to the 1-year anniversary), I would like to send them a reminder invite that if they plan on returning to my city again this year, that we would love to ha... Latest reply by Shelley159

Hello, I recently had a guest cancel the day she was supposed to arrive. She sent me a message asking me to cancel the reservation to which I replied and told her no, she has to do it so that I wasn't fined, and so the date would open up on my calendar. ... Latest reply by Rhonda45

Hello, I heard in the area where I offer our house to Airbnb guests, that other providers don't wash their duvet covers between guests to reduce their laundry costs. They only change and launder the sheets.To me, that's disgusting, with potential for swea... Latest reply by Pete4860

Lately we've had a number of zero review guests trash things and smoke up our houses. These people never reply to damages and assumably drop their zero review account and make another. I'd really like the ability to set up a damage deposit ONLY for zero r... Latest reply by Christopher2122

I stayed at an Airbnb rental at Silverado Resort in Napa Valley and the host used the security camera to spy on me, make false accusations and try and collect additional fees. All of her accusations were unfounded yet she recorded video of me and others ... Latest reply by Joan2709