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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We just received out first 4 star review by a quest. All the comments were glowing. Except the star rating. Having only a handful of bookings so far this is a real kick in the guts. We gave our guests a welcome basket (wine /chocolates and cookies) even d... Latest reply by Trude0

Hello everyone,When I travel, I love to stay in places that have a balcony or outdoor area. Strangely enough, it seems that despite a large array of filter options under the "amentities" panel, a check box for balcony is not included. It would make my sea... Latest reply by Joan2709

I'm baffled. I recently had a guest stay in my house, who has just left me a review. I'm a bit upset, if I'm honest. I try not to take things to heart, but I've been an Airbnb host and guest multiple times and always go the extra mile to either make gu... Latest reply by Kevin3247

Hiya, I have airbnbed for at least 6 yrs and never had a complaint about noise. It is a Victorian property, with wooden floors that are covered with underlay and flooring. I am really concerned because my guest is complaining because he can hear noise su... Latest reply by Peg327

Please help urgently. This is becoming impossible to deal with 50 case representatives. Impossible to talk to a manager, cases take 10 days to be resolved. Its bad. Latest reply by Uptown0

I’m starting fresh from having 60+ reviews to now zero after separating from a former business partner of mine. How do I get back on track like before? Latest reply by Vina429

I had a guest leave a great review, concluded with a 10/10 experience, but after I found damage to the property I had to submit a request for reimbursement, after denying the request, that same guest that initially said 10/10 ended up leaving a 1 star rat... Latest reply by Sara-And-Rob0

I'm looking to edit an existing review that was left which outlined some of the negative things at a location we stayed, since we left the review first after notifying the host of the issues where she tried to bribe us to not put anything negative (and in... Latest reply by Kia272

Hi, I am unable to copy and paste my messages on my phone which I used to do before.Typing them all over again on my phone or using a computer takes so long.Need help please.Nusrat Latest reply by Nusrat12

I was looking to book a house August 25 and do monthly payments. Is there an issue with Klarna because I did not see it on the website Latest reply by Sally10