Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi,I wanted to ask for some clarification regarding your community guidelines and policies on emotional support animals.I recently moved to Seattle for work and booked a long-term stay through Airbnb. I have an emotional support dog who’s been helping me ... Latest reply by Helen3

Want to cancel for free? Just trash the place! This guest books for 15 nights for himself, wife and daughter. His wife and daughter arrive two days before and are shocked to find out it's a shared apartment with a shared bathroom. Never mind it's clear on...

Due to sanctions, Visa and other bank cards issued by Russian banks are practically unusable outside of Russia itself. I think AIRBNB should make it possible to pay in Russian rubles using Russian cards. Then the flow of tourists will increase significant... Latest reply by Evgenii35

Hi fellow Superhosts,I’m looking for some advice on a guest who booked my place for two weeks in late August 2026 (a very high-demand period for us). I’ve sent her two messages through Airbnb, just to confirm basic details and open communication, and whil... Latest reply by Peg327

Ten days ago I stayed in a flat, the duration of our stay was a single night. The building housed ~5 flats in total. We had minor issues with the flat which were all reported via Air B&B's review feature; we provided detailed feedback of minor issues with... Latest reply by Emiel1

Hi everyone,A recent guest mentioned in their checkout message that they noticed a small ant issue and bought a trap to address it. They didn’t ask for any reimbursement, but I’m wondering — would it be a nice gesture to send them $20 to cover the cost, o... Latest reply by Alex

HI THERE I AM NEW TO AIRBNB LISTING HAVE LISTED TWO PROPERTIES IN JIBHI HIMACHAL PRADESH , INDIA WOULD LOVE TO KNOW HOW TO GROW MY ACCOUNT airbnb.com/h/mamtaroshan airbnb.com/h/bablujacuzzi Links added by Community Manager Latest reply by Patricia2526

Hello, I’m not able to log in to my registered account using my new handphone. I had logged out from old handphone and had deleted the app. Still I can’t log in with my mobilephone and email address. I’m not able to receive verification code from sms. Eac... Latest reply by Elisa

I had a guest not show up for a two night stay (day of check-in)and wants to arrange another date to stay since he couldn't make it. He did book a non-refundable room at a discounted rate. What should I do? Honor another date? Latest reply by Elisa

Is market down what is happening not getting any bookings we are ready with everything but no customers yet Latest reply by Elisa