Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I wonder if any other host has had such an appalling experience with Airbnb support and so-called "Support Ambassadors". I had a guest report a complaint about a couple of insects in my listing. Without asking for any input from me, Airbnb found me "guilt... Latest reply by Katharina381

I would LOVE if Airbnb would start a column for clean/green cleaning supplies. I have been in many air bnb's that use fabreze plug ins, horrible stinky (to me) cleaning supplies, including laundry supplies. It smells so bad and is so toxic at many of t... Latest reply by Breanna

I have been contacting the Airbnb team for days.They cancelled my booking and said it was an error.Then, I've been asking them to refund me as I was charged a cancellation fee.I've never cancelled my booking!!Now they don't answer and said it was an error... Latest reply by Alicia753

I no longer have access to my previous mobile phone and been locked out of my Airbnb account. The email is also outdated which I hadn't realised and I no longer have access to either. I cannot change the email or phone number associated with my account, ... Latest reply by Alicia753

What do you do with Picky guests who are never satisfied with there stay is seems scams are becoming more eaisier for guest to initiate with reddit and discord showing step by step details on getting free nights. How is it fair that guest are able to make... Latest reply by Risha0

We booked a trip in November for Christmas/New Year Holiday. On 11/18, the booking for 10 days was accepted by the host and Airbnb. Everything looks great! It became a nightmare two weeks later. The host messaged us telling us that the property has a mini... Latest reply by Weitse1

Share resources in Arlington, DC Metro area. Share cleaning crew details with price, handymen details with price, and share if you can help manage while I’m out of town or taking family to a vacation! Latest reply by Paula

We have a guest currently in one of our units that brought three cats against our pet policy. We allow dogs but not cats. Looking for guidance on how to handle this situation. Latest reply by Helen3

Has anyone else had this issue and if so, any ideas on resolving it? I have been back and forth with support people for four days now and tried via Twitter too. My notifications are set up for messages to come to my cellphone and my email and in October w... Latest reply by Wanda70

I have a great aerial video of my house - can I add it to my profile ? Latest reply by Lifestylemallorca0