Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have a guest coming who wants to extend their stay through June 2022.How does the billing work?When do they get charged?When do I get paid?How does that work with my calendar, so I don't have other guests trying to book during that time?Thank you Latest reply by Stacey537

Hello, my partner and I have made arrangements to stay at an Airbnb for an extended period of 160 days. To our surprise, the host required a cleaning deposit and mandated an $85 cleaning fee per month. Contrary to our expectations, essential linens such a... Latest reply by Sandra856

A new guest of mine checked in and messaged me maybe 20min after checkin that there is noise from a renovation and that he is cancelling his stay and cancelled it immediately even before me being able to respond. i have been booked for 5months straight a... Latest reply by Frances3408

My name is Cyndi! I recently became a host in Murfreesboro arkansas! I started the middle of June on this Journey, its been a learning experience! I absolutely love it! So far I have done well with bookings, but any advice is appreciated! We have a 3 bedr... Latest reply by Bhumika

Hi my guest paid for passes but no longer require them but check-in tomorrow, how do I refund them ( I have not purchased the passes for them yet which is good ) ? Latest reply by Bhumika

We have a luxury listing in the Desert, and one of the past guests broke a 75-inch TV screen. We don’t know how they managed to do that since the TV is inserted above the fireplace, but they had kids, so we won’t never know. We contacted Airbnb, and the... Latest reply by Bhumika

Prohibition Notice issued by Fire Service on propertyI arrived yesterday at Apartment In East Sussex hosted by Millie to find Prohibition Notice on the property. contacted host who only responded an hour after AirBnb contacted them not responding to me ca... Latest reply by Ian-G22

Since you are sponsoring the Paris Olympics and especially the disgusting, offensive opening ceremony, I am boycotting you until I hear that you disagree with Paris and pull your advertising. I assure you, many, many people agree with me. Latest reply by Zheng49

Can invited guest on a reservation send messages and see messages to/from the host? Latest reply by Elena4354

Has anyone experienced this on the app on their mobile device? I have AirBnB’s app installed on my iPhone, and from what I can tell it’s updated to the latest version, but I keep getting this message whenever I try to access and use my inbox/messages with... Latest reply by Rebecca