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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello, I’m Shelley from Bristol. I’m new to Airbnb. Unfortunately I already have a question and I’m only on my second guest! The wood burner was out of action for their stay, the guests were informed of this and clearly not happy. I offered them to move t... Latest reply by Helen3

Hi Airbnb community, I hope this message finds you well. I am reaching out to seek advice and assistance regarding a recent situation with a guest who booked our apartment for 82 nights but later decided to cancel their stay. The guest initially informed... Latest reply by Nika1707

Our guest initially made the reservation for four adults, upon arrival there were 7 guests. During their stay the security cameras went offline. We attempted to contact the guest, the did not reply. I reached out to customer support. The guest told them t... Latest reply by Frances3408

Hello! I have a guest requesting to increase their number of guests from 2 to 4 during their stay. My list price is the same for 2 or 4 guests, but can I charge them an additional cost since they are adding guests after the initial reservation was made?... Latest reply by Frances3408

Hello fellow hosts and happy 2020! Just lately, all my messages to guests seem to be sending twice. It's not a major drama or anything, just a slight annoyance. Anyone else noticing this? Latest reply by Aom-And-Fred0

Joined booking. com and syc calendar now its blicking airbnb availability Latest reply by Bhumika

Do our guests take time to read the listing? Recently had a guest who booked my space and gave a low review on location and communication which puzzled me because I never had a low score on communication. In addition, the guest couldn't find a space close... Latest reply by Paula

Can anyone explain what the Chinese fascination with toilet paper is about. Not the stuff they are supposed to flush, and don’t I can understand that! … all the other stuff.. my bin is virtually full of tissue paper int young male I. One night used a wh... Latest reply by Meital11

Hello! I’m new to hosting and am planning to put our current apartment on Airbnb (as we’ll be buying our first home and moving before the lease ends). Just wondering, how do you recommend we set up the apartment and the price for rental?We have a 1-BD wit... Latest reply by Emmanuel9

My guest wants to leave within 2 weeks as she booked the room for 3 months yet her University is further than she expected. The cancellation is saying that I am entitled to all the money till Dec yet I want to be fair and only keep the money for 1.5 month... Latest reply by Rebecca