Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hello, can anyone explain why the superhost chat support dissapeared and now only calls are available? Latest reply by Carla791

A local guest booked our place claiming that they're visiting the area (then later I found out that they actually live in the area but that is a different story). By noon of the following day after having already stayed the first night she claims that the... Latest reply by John5097

Hi Fellow Guests,I was looking to see if I could get some advice from other hosts. My wife and I are new to hosting and we just had our first bad guest experience. We had been working with this guest since late 2023 to help provide him accomodations when ... Latest reply by Joan2709

Hi all, I hope you’re well. I’m new to being a host.ive had my third guests so far.im seeking advice on the best way to handle guests bringing an extra guest. I understand communication is the best tool. But I admittedly feel uncomfortable to mention anyt... Latest reply by Nicola3500

Hi, I used to receive my payouts with payoneer since February to april 10th. Suddenly I received an email from airbnb telling me that i had to change my payout method. I has to delete my payoneer account and add it again.I tried to do this, but i couldn't... Latest reply by Patricio2

Im disgusted in Airbnb! All the do is 'esculate' I havent recived money now for 5 weeks, set up nerw bank accounts over 10 times and they dont get varified. CAN SOMEONE PLEASE HELP? Latest reply by Dean1030

Just wondering on what people’s views are in regards to first time users to Airbnb in terms of ratings given by them? I am a super-host with some 334 reviews and an overall rating of 4.9. Unfortunately the Ave rating from guests booking for the first time... Latest reply by Jill159

Is there a way to find out which cities get booking data from airbnb and which dont? Latest reply by Helen3

Hello Airbnb Hosts! My name is Becca and I have had an active property with Airbnb since 2018. I have a question regarding the lockbox code. 1) How often do you change the code 2) Do you ever fear if a guest is unhappy with their stay (let's face it,... Latest reply by Boris-and-Jorgette0

Hi Everyone,I recently made a reservation using my debit card. Although the payment was approved and deducted from my bank account, I cannot find any details about the reservation in my Airbnb account. I contacted the host, but they did not receive the b... Latest reply by Sophia