Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hey great community! I was wondering if anyone had any leads on reliable cleaners in Catania. The only cleaning company found is charging me a fortune just to clean a 1 bedroom maisonette in between bookings. Any contacts or leads you may pass on would b... Latest reply by Rebecca

Just wanted to share my experience in hopes it'll be helpful to future hosts who may have similar situation. We had a recent unplanned power outage from evening 5pm till following day 12 noon in the area. We live in a rural area and have been hosting for... Latest reply by Frances52

Hi. Just wanted to share my concerns about long staying guests in UK. Apparently they have the same rights as if they had a tenancy agreement and if they refuse the leave the property, they could only be evicted with a court order. what do AiRBNB does in ... Latest reply by Leanne207

I'm encountering a significant issue with the payment processing for a guest booking on Airbnb, and I'm seeking assistance to resolve it.Background: I am an Airbnb host, and I recently had a guest who tried to book my property but faced issues with paymen... Latest reply by Shelley159

I am wondering what action is taken when you choose No to the guest review question -“Would you host these guests again?” I doubt the next host sees that and I somehow doubt that they would be blocked from rebooking so I am curious as to what affect this ... Latest reply by Todd674

Hello, I have an unpleasant experience from my point of view, as an idea makes me sleepless at this hour.I understand very well the concept of the host and I do everything possible to make the guests feel perfect, without tiring them with my presence, unf... Latest reply by Remus7

Warning to air b an b host. I am a five-year host on this site, and have five star reviews the entire time. We recently had a guest, lie to an agent, and say that we forced entry, and created a safety concern without any proof, just her word only. The su...

“Your payment cannot be processed because your account is currently under review. Please try again later.” This is the message I got when trying to pay a third reservation right after two successful payments. The Support staff indicated that it could b... Latest reply by Daniel13295

Hi All, I'm desperate for some help! I have been unable to get any resolution from airbnb support or its engineering team. Its being escalated finally today to a supervisor. I am still waiting for a call. I have been listing through airbnb since Septembe... Latest reply by Kayla527

We just spent the last few months renovating and upgrading our home. It's a home we will spend 7 months a year in. The other 5 months we plan on listing it on Airbnb for some added income and to share our home with those who appreciate what our location o... Latest reply by Fred13