Support with your bookings

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Hi, I really need to speak to someone desperately regarding updating my email address and phone number, it will not allow me to do either has I no longer have access to both. I have just booked somewhere for this weekend before updating these details and ... Latest reply by Mike-And-Jane0

Appreciate any help with this query. I am due to have a guest arrive in less than 48 hours. So far the guest has been unresponsive and has not replied to messages asking about estimated time of arrival. This guest is renting a home in my home so I must be... Latest reply by Jenny

The guest asked for a refund and for some reason we the Airbnb support gave it to him... - with out letting me know the exact reason -with out showing me any proof of guest documentation of what he claimed in order to receive the refund - with out asking... Latest reply by Jenny

I have a request for a one night stay from the daughter-in-law of my co-host. I would like to not charge her. Is there anyway I can do that and not violate any AirBnB rules? Latest reply by Jenny

Hey just had my latest in several fake booking requests from a fake profile. They always start with the same message : "Can you give me any information about attractions around the house or local food or anything like that?* So it is quickly clear if you ... Latest reply by Jenny

Hi, so I have lodged a request for reimbursement for a replacement as it is unsafe to use cracked glass electric hobs. I couldn't get back to the property until a few days after the guest checked out. He must know, or his companion must know, they had don... Latest reply by Catherine468

Hi, I’m Elenise and love to host/sharing my place. I recently got a inquire for 7 days and in the communication process I got a booking confirmation for 1 day in the middle. My question is how I make a discount for 3 days together in between the booked ... Latest reply by Maria17473

Am Haseeb host from Airbnb uae , last 5 days my experience is not able to book by guests . It’s not allowing them to book . Latest reply by Haseeb14

Hello all, this guest reached out, asking to provide a picture of the front of the house. I do have it in my picture lineup, which I have advised her. She reached out again, telling me that she does not see it. I looked at my pictures, there is only one o... Latest reply by Inna22

Hello, I am a host in British Columbia and have had Airbnb cancel bookings days before their check in, under what they say is their “extenuating circumstances policy”. The guest used the fact that a wildfire was in the area, however, my place was 100% acc... Latest reply by Dave-and-Deb0