Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

其實用心對待空間就跟對人一樣，這是我除了工作以外也特別喜歡的生活模式，這兩年來許許多多的旅客，無論是台灣的或是國外旅人其實都深深地讓我有很多的感觸。我的工作不是一個可以到處去旅行的職業，而往往國外旅客來到我的Airbnb，我都會很開心且用心的接待，甚至許多人其實我都沒見上一面。我經營的房源沒有豪華的大廳也沒有樣樣齊全的公設，只有很輕鬆有陽光有自然的室內動線，現在的生活已經有種種的限制，我想只有在自己認同的家裡才會感到自在與放鬆。然而每每在旅人離開我的房源後，那些不經意且隨意在便條紙上寫下的祝福與感謝我都會... Latest reply by Elisa

Congratulations to everyone! May God bless us abundantly, and may we go beyond accommodation by delivering a truly memorable experience. Latest reply by Elisa

This is our response to Airbnb questionnaire about the insurance carrier that denied our claim and we are out just shy of $700 - The insurance program feels like an outright scam, and we deserve to know who kept our money.We regularly stay at a particular...

My daughter and I have booked a place in Florida for next Thursday! Is there any way I can get the 100 toward that booking ? She booked it but I paid half? Latest reply by Shelley159

Hi Airbnb Community, We recently bought a condo in Mexico and the attached lock has been installed.It seems to work with the TTLOCK app. We don't have any experience with this type of lock or the app. Has anyone used TTLOCK and successfully integrated it ... Latest reply by Bernardo2

Reaching out to get some advice on how to move forward. We have gotten a request from a guest for a substantial refund. While there were little things during their stay I offered to rectify them immediately (the BBQ gas cylinder was empty, nothing major).... Latest reply by Helen3

Please help! The system generated our county wrong on the listing and now @Airbnb is not responding on support. Our taxes are going to the wrong county and it’s become a legal and/or compliance issue with our house! Any advice?!? Latest reply by Emilie

Hi everyone! After a nice weekend, I wanted to bring up a more personal topic. I’d like to talk about the emotional side of hosting. We usually focus on practical hosting topics, but I’d love to hear more about your experiences as hosts. How did you ... Latest reply by Jill1148

Dear AirBNB - what does this feature really mean. Its seems quite vague "Good track record: completed a reservation without incident or bad reviews" Issues with this setting 1. A guest with 1 or more past reservations but zero reviews technically has "no... Latest reply by Holger155

First ProblemRegarding Guest Confirmation code **Past guest** Daniel's profile photoEntire Unshared Level, 3B/1B/GrtRm, Strip 7 MilesDec 26 – 27, 2025Request for Review Investigation - Possible DefamationDear Airbnb Management,I am writing to formally re...