Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I am new host with AIR BNB. I am in Tucker, GA. I have a lot to learn. 1. How much is service pet fees for per day or per booking? 2. How much is cleaning fees for two days reservation? 3. I have problem matching security code. either voice message or ... Latest reply by Paula

Hello all, I've had a few requests for same-day bookings lately that haven't been good, and I was considering no longer accepting requests. I have also accepted same-day requests that I've ended up regretting. We have Instant Booking enabled, but if th... Latest reply by Sylvia928

Still waiting for a refund. Need to file a formal complaint. It’s been over two months. Latest reply by Helen3

I tried to book ‘Exquisite Retreat in Tepoztlan’ for the advertised published price of $112 per night for my nieces wedding in that town.This morning I received a message from Diana & Eric that the price was wrong & should be $250. Do we still want to boo... Latest reply by Mike-And-Jane0

Hi there - I booked a cabin in Big Bear and it required a deposit to book the cabin. I now need to pay the balance, but have no idea where to go to do that. The cabin shows booked, and it shows how much I paid, and balance due, but no where does it show... Latest reply by Ashley1935

When I enter my property's address and press save, the website is changing it to the wrong city and zip code which causes the property not to be listed in a search in the area that the house is in. The house is in Crystal Beach, TX but the website changes... Latest reply by Kevin666

If a guest changes their dates (and host accepts), will original check in date or new check-in date will be used for the cancellation policy. Example: guest books 1/29-1/31,On 1/28 guest requests to change to 2/15-2/17, host accepts the change. Listing h... Latest reply by Robin1138

Hello,I am stressed about our condo in Hawaii not being rented much at all over the next 4 months. Any advice? I am open to dropping the price etc. Just a little stressed as the mortgage and dues still keep coming, haha. Thank you! Latest reply by Jennifer1897

Hello! I was wondering if I could get some input on what type of bedding hosts recommend/use since I am thinking of changing it up. I have a 3 bedroom, 4 bed home, and I have been using duvet covers. Because my turnover is 4 hours and I do get quite a b... Latest reply by Bruce719

Hi Community, We've been superhosts for 4 years, with only one issue with a guest in that time. Sadly, we're facing another problem where we aren't receiving any support from Airbnb. Last week, we hosted a guest for 2 nights. Prior to check-in, they asked... Latest reply by Jennifer1897