Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

A few weeks ago we rented an Airbnb in Portugal for a week (it was great BTW). The owners has now contacted us claiming that we installed a "Premium Sports Package" on their TV and they want 600 Euros. He is not offering any documentary proof beyond claim... Latest reply by Paul12613

Hi, we allow 'Instant Book', we don't discriminate, but there are a-holes in the world, and accommodation providers are a soft target. We had a disaster at a different place a few years ago (AirBnb were helpful with renumerating for the damage, but we w... Latest reply by Emilie

I recently booked a listing on Airbnb app and the host didn’t respond so I get an email that I will get a refund in 3 days I wait for 5 days no refund in my account. I report the issue to the Airbnb support chat then receive a call from ** I complain abo... Latest reply by Emilie

With this new release, I can't add notes to my calendar. I need to be able to add notes to any dates of my calendar (on reserved dates with Airbnb or with another application, on blocked dates, on open dates). And I need to see and modify notes in the pas... Latest reply by Joan2709

Im a little frustrated. I a am new to hosting and I received a request to book an entire month. AirBNB pre-approved them and I asked the applicants for proof of identity and the same selfie as well as a social media account. They responded right away wit... Latest reply by Diane1781

Dear AirBnB-community, I would like to get your feedback on circumstances that have arisen in our current stay in Paris with a four-month rental. In the building, there is a renovation going on (Mon-Fri from 7AM to 7PM), which included the use of jackhamm... Latest reply by Racquel28

Hello, can anyone help finding a good Cleaning service in Danville CA ? Latest reply by Aaliyah44

Hi,I stayed at a homestay with two friends and we were unhappy with quite a few things. I thought I would leave a review, but found I can’t because I didn’t make the booking. I was only added as a guest. But I stayed there just as much as the others?Is t... Latest reply by Helen3

Not sure if this is already a discussion out there but I noticed our public facing listing is informing future potential guests that they can help themselves to a 24 hour check.in window (see photo). However, we have the check-in time as 3:00 p.m. in our ... Latest reply by Joan2709

I wanted to share a frustrating experience with Airbnb's handling of listings and reviews. I was assured multiple times by Airbnb Ambassadors and agents that if a listing was completely deleted, all reviews associated with it would also be permanently era... Latest reply by Ross1199