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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

How do I get CS to understand that a review falls under this policy? Just recently, a guest didn’t leave at the agreed-upon check-out time. Our cleaning vendor appeared at the scheduled cleaning time, but the guest was still at the property. Here are so... Latest reply by Udeshika0

I've been hosting on Airbnb for a year now and while it's a great platform I think their review process is completely one sided. It seems to me that guests can say whatever they want and blatantly retaliate without any recourse. I had a guest walk in and ... Latest reply by Michael8961

Hello! I am fairly new to hosting and have had a future guest reach out to me indicating she needs to cancel. My policy is "strict" and she is cancelling 9 days in advance so she would get a 50% refund. She reached out asking for a full refund. I am fine ... Latest reply by Bhumika

Have you ever experienced trying to contest a retaliatory review and the Airbnb team tells you that it's not possible?It's frustrating to see that, despite the CEO's statement suggesting changes, the reality is quite different. When a host files a complai... Latest reply by Cathy1185

Hi everyone, So I had this female guests, staying a few days, she was an ok guest, a bit awkward but still nice and I have nothing to really complain about, she also left me a thank you note. I started cleaning the bedroom and noticed 2 big dried bloo... Latest reply by Nora1372

As a host, I'm seeking advice on handling a situation where the father of some guests rented a flat for them. He initially stated there would be 4 people, but booked for 3. After checking the gas and electricity usage, I noticed there are more than 4 -6 p... Latest reply by Debra300

the host said he was fined 400 EUR for cancelling but we were not compensated nor given equivalent accommodation options by airbnb i can no longer trust your website to provide reliable accommodation . Latest reply by Rebecca

Hey, I have an apartment in Southbank Melbourne Australia that I am currently hosting on Airbnb. I am looking for a short-term co-host to look after the property and guests while I am taking a break in October/November this year (Between 15/10 to 15/11). ... Latest reply by Rebecca

Hi, I’ve got a couple staying at the moment and it was booked by her daughter. I went to change the towels mid stay and came home with the used ones. They are covered in hair dye so I’ve asked for reimbursement for new towels. I’ve been polite and include... Latest reply by Rebecca

Hello, Based in Fingal north Dublin.... I'm in year 2 of running our Airbnb during peak season summertime only. We improved our property with a nice outdoor pergola and seating area and better pictures and so on. But bookings seem slow. We have even lower... Latest reply by Rebecca