Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello, I booked a Villa that was available with the option of instant booking, then i wrote a message to the owner for extra confirmation and the owner responded that actually the house was not available, but I was already charged so I asked her to cance... Latest reply by Emilie

Has anyone else noticed an uptick in bookings made for only one, where the guest meant to book for two or more? We've had a rash of these lately, so many that I suspect there's either a technical glitch or that they've made a change to the site that is ca... Latest reply by Umberto441

Second day in a row that I try to go from the calendar to a specific user messaging and its not working I rely a lot on the calendar for all my reservations and not being able to use functionalities from it is very inefficientPlease fix it! Latest reply by Emilie

If I turn on the new listing promotion, would other discount and promotion set also be applied to the booking? Latest reply by Emilie

In February 2025, we rented an Airbnb in Florida. The listing claimed there was free street parking, but in reality, it was located in a grocery store parking lot, where our car was at risk of being towed (I have a picture of the tow sign). After some bac... Latest reply by Emilie

Looking for cleaners/housekeepers for my 3BR/2BA in San Antonio, near downtown. Any recommendations? Thank you! Latest reply by Alex

A guest is asking for a video before they confirm the booking can anyone refer to this request? Latest reply by Augustus13

2 weeks ago a guest made a false claim about flies in the Airbnb Appartment during his 5 days stay. Ironically, he did not tell me any of this but went ahead after checking out to make this claim. I have a feeling it was a retaliation against my clean up-... Latest reply by Patricia2526

Hey, if anyone is able to help it would muchly appreciated! I was hoping it would be resolved by now but I have been trying to book places for last 2 years and when I try the same thing happens over and over again where a stoppage comes up saying I am una... Latest reply by Elisa

Just sent emails to Brian Chesky and Nathan: Joe Gebbia's actions are hurting AirBnB and hurting hosts. AirBnB shares are down almost 5%. Guests are canceling their visits. Hosts are dropping their listings. We opened our AirBnB for retirement income. W... Latest reply by Lauren18