Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi, Please can someone advise me on best way to manage a cancelling a guest booking. I need to cancel due to plumbing failure at my home. Latest reply by Nicholas855

Hi everyone, I am curious to hear your opinion on the interpretation of air conditioning being included in a listing. If an apartment only has one AC in the living room/ hallway, but not an AC (or vent) in each bedroom, would you still say that the listin... Latest reply by Juliet831

Hi all, I've made a booking for Alqueva(Portugal) and the host asked me to fill out an application for SEF, Foreigners and Borders Service agency since im from Italy. The link I was given is as follows: https://app.talkguest.com/GuestData.aspx?Account=39... Latest reply by Lorna170

Today I began receiving AirBnb cancellation notices to ALL my upcoming reservations. I immediately called Airbnb and all they could tell me is that their "Trust Department" would be contacting by email only. I received the following email about 10 hours... Latest reply by Patrick3153

We just listed our property. It’s a newly renovated MIL attached to our house. Everything in the place is new, we had professional photos taken. The listing was awesome. We got 8 bookings in the first 24 hours listed. And our first guest either made or sm... Latest reply by Gabriela1456

My phone number is linked to an account that is not mine. I can't reserve an airbnb Latest reply by Alicia753

Airbnb are sending me a 6 digit security code, but I only have 4 boxes to enter digits on the screen. Does anyone know how to deal with this? Many thanks Latest reply by Angela1056

Has anyone else had this happen to them? I also wonder how anyone is supposed to avoid this under airbnb current policy of deleting reviews from cancelled guests. Our airbnb was cancelled less than 12 hours before checkin of Christmas day. Apparently ther... Latest reply by Nathan3538

The star rating is nonsense; I have a high-end listing in Hawaii, and 99.9% of our guests leave five stars. In the last 2 years, we only received one 4 star, and all before that were 5 stars, but we could never recover our 5-star overall rating. Latest reply by Emilia42

starting a happy new 2024 " i open a gate to welcome guests in my modern sweet home unfairly its being no response from this site " I am so surprised besides my hotel are full overpriced " overbooking " daily tourist bus stop more then 500 people and my l... Latest reply by Helen3