Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Even with IB activated, we still review guests profiles to ensure they do not have bad reviews and that they leave reviews for other hosts (if this is not their first stay). We also re-review the guest profile a few days prior to arrival to see if anythi... Latest reply by Paul---Amy0

Let's say you have IB on but you receive a booking request from a guest who has 5 excellent reviews in a 5 year period, but when you review their profile and click on the properties they've stayed at recently (last week and in the past few months), this g... Latest reply by Bhumika

Hello everyone,I faced outrageous indecency towards me as a host. The guest moved into the property and stayed for some time but not the entire period of their reservation, staying only 2 days out of the 4 days. The guest asked me for at least a partial r... Latest reply by Vitalii11

I had a guest stay at the house, she was only in the home a total of 1.5 hours. She was asked to leave the home by police after having a large amount of people some of which were jumping off my home roof and deck (which is about 15 feet in the air since i... Latest reply by Isabel5169

My guest has not returned to the house Latest reply by Elena4354

I have a snarky guest! We provide a courtesy basket for the PM and AM to give them a head start in condo after traveling. Waters, coffees, wine, snack, soup, creamer, sugar. We have a DW pod and a laundry pod for a short stay. Guest asked if it was my int... Latest reply by Geri352

Day 6 suspended still because I called “SAFETY Support” to get their advise on how to handle 15+ guest in my house detected by my Nest camera declared in two different places on my profile. I WANT folks to know I have a camera that why it’s listed twice, ... Latest reply by Andre16940

Hello, Just got my reservation for 4 guests. I see my name on it however, I am not able to add the names of the 3 other guests in ''Manage guests'' window. Any advice? Latest reply by Bhumika

Good day all, My client from. The UK is coming to Chicago, Illinois is there anyone in the Chicago area that I can reference? Latest reply by Bhumika

Hi, I am looking for someone local to Asheville who would be willing to act as an in-person QC agent for my rental there. Very occasional, roughly once quarterly. Paid per trip to the home. Please reach out if interested or if you know someone who might b... Latest reply by Bhumika