Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

we are looking at Air bnb'ing our home for a certain amount of weeks every year and Im after a local co-host to assist Latest reply by Paula

I had booked 2 places, both of got cancelled because the hosts weren't ready with their places. Why their places are listed if they are not ready is another problem. I did not get refunds for both. I have the receipts for both of those transactions. It's ... Latest reply by Helen3

Hi Just wanted to ask if anyone else has come accross the issues that I have complained to ABB below today. I was not particularly happy with the outcome of a recent ABB interaction.Airbnb have a draconian policy of only giving hosts ONE cancellation in ... Latest reply by Ben5865

Hello, We want to stay at a cabin with our friends who have an infant and a toddler.We got refused a booking because the cabin "is not suitable for children under 2 as the wood stove has no child gate and staircase on the main floor has open risers", whic... Latest reply by Helen3

Hi there, I’m writing to see if other hosts have had any issues with the host cancelation policy. There appears to be very little leeway for hosts to cancel a booking. I recently had a bad experience where I accepted a booking but after 1-2 days of commun... Latest reply by Helen3

Does anyone else find the requirement that you can only cancel one in 100 bookings to maintain SH status really mean? We all have things that might very rarely come up in life (I had an accident when I had to cancel). This doesn’t mean we are less great h... Latest reply by Ben5865

Hello, I have a tiny house with a shared bathroom, I’ve never had complaints for hosting, but the last few guests have all had showers about 11.30 12 at night and being extremely noisy. Would any of you ask them to be quieter of ignore, I don’t want to st... Latest reply by Helen3

I sent a gift card last week. To be sent yesterday. It didn't arrive. I got a credit in my account. But when I try to use it it asks for a pin. The pin I had to redeem the money won't work. Latest reply by Breanna

I have a new guest who just checked in last night, and she didn’t mention that she has another guest coming and two big service dogs, I found out can't charge the service dog, in this situation how to leave the reviews on Airbnb for this guest? Latest reply by Breanna

Hello more-experienced-hosts, A friend is trying to book my place. He showed me what it looks like on his end when he tried to finalize the booking in the app. He was presented with 2 payment options: "Pay now" or "pay some now and the rest later" (those... Latest reply by Reece36