Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi Community,Senior Case Manager Pratik denied removal of a 1-star review (HMMAKKSJ4R) as "final escalation," ignoring Reviews Policy Article 2673 (§3.2 false info, §3.3 retaliation, §3.4 extortion). Guest admitted lying to support at 1:05 PM to pressure ... Latest reply by Emiel1

Hi everyone, I am a new host. We allow pets with a $200 refundable deposit. Has Airbnb already collected this? Where can I see this information? And if something happens during their stay, how do I collect for pet damages? Latest reply by Jessica4565

Hello, my name is James i'm from the southern California area and i'm new to airbnb. I started my listing in October of this year. I'm looking to get some support and advice on how to get more bookings for my studio unit. Latest reply by Shelley159

We booked a house reservation # Confirmation codeHMCJWSECBH We never knew anything about the cancellation policy of keeping our whole deposit of one week of staying there. The cancellation policy is very vague.. Th e host is advising us to cancel so she ... Latest reply by Emiel1

Hello, I am a new host and have been going around and around with Customer Service about the ability to edit my cancellation for specific dates. I found the instructions for doing so in the help center but when I click on "Custom Settings" there is no op... Latest reply by Emiel1

My property is in city of Los Angeles with the regular permit that allows 120 nights of short term bookings per calendar year. To date, I have 112 booked nights on my calendar for 2024. However, on the day I applied for the extended permit with city of Lo... Latest reply by Clay24

I don’t know about other hosts, but I keep getting scammed by people who put the wrong information in their reservations. Most recently we had an instant booking from a guest who reserved for 1 person, and no pets. Turns out she writes about “our 2 dogs” ... Latest reply by Joan2709

Hi all, We are superhosts in Dubai and we have a recent 1 star retaliation review which Airbnb removal form has denied to remove. I've included the escalation message we send to Airbnb but they keep closing the threads and sending robotic replies. Has an... Latest reply by Rachel417

I have a guest staying atm, they booked 2 nights and want to cancel 1 night due to a cat smell.There are no cats there, the last guest checked out and cleaned top to bottom and not reported anything. I feel the guest is trying it on.How does refunding wor... Latest reply by Helen3

I sent this to Airbnb because a guest gave a bad review based on our pre booking requirements m. They booked and then left a review based on our pre booking requirements not stay.airbnb states that that is an experience.booking requirements are part of t... Latest reply by Joan2709