Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Trying to reserve a room but my payment is not going through Latest reply by Bhumika

Airbnb established itself with poor support for hosts, the main providers. It even violates legal rights in my country but I must assume very few hosts engage in legal actions. There is a lack of specific laws or regulations. First point: instant book sho...

I AM SO FRUSTRATED I purchased a gift card a couple of years ago (they never expire), I have the receipt. The recipient received the gift card but then lost the email (they are elderly). The gift card was never used by anyone and now Airbnb are telling us... Latest reply by Sophia

Hello ive just tried to book an apartment but unsure whether payment hard gone through and don’t want to try again and pay twice Latest reply by Sophia

Hello everybody! Pretty new to hosting so I'm still learning a lot, but have you ever gotten a "feeling" about a reservation that something just isn't right? I have a guest with whom I've communicated several times, all pleasant. But over the past coupl... Latest reply by Salty-Beaches0

This is the worst service I have ever had! After giving all of my information 3 times! Nothing works right on their web site! Unbelievable! Latest reply by Rebecca

Hi Airbnb Community, I have been a host since 2019. Mostly great and smooth experiences. Of late, I have been getting a number of unverified guests making inquiries saying they love the place and want to book but also want me to add their WhatsApp and com... Latest reply by Helen3

Hello,I would like to ask if there is any chance to successfully resolve the very uncomfortable situation I am currently dealing with. It is as follows:I moved into a place that turned out to be a nightmare. It has apparently received the least amount of ... Latest reply by Rebecca

Should the guests address be shown in the reservation ? Latest reply by Margaret1088

Dear Superhosts,I would like to ask you how I should handle a case like the one we had in the future. We hosted a guest who, as the days went by, began to turn the rest of the guests against us, looking for any reason to generate conflicts. Obviously at t...